DEBONNIE A PEARCE-GISCOMBE
London,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am also a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
MONTAUK BEACH HOUSE
Montauk, NY
05.2021 - 10.2023
Assistant Front Desk Manager (Seasonal H2B Visa Worker)
04.2016 - 10.2019
- Politely greets and welcomes guests to hotel
- Check in/out hotel guests and process all monetary transactions accurately
- Oversees all front desk operations and Agents
- Manages all inbound and outbound calls and provides accurate information to all guests
- Create guests reservations for walk-ins and future guests
- Prepare monthly reports for Rooms Director
- Ensure all opening and closing procedures are properly adhered to and maintained
- Communicate with team members effectively regarding sales and or current promotions
- Provides guidance to guests and monitor lobby traffic
- Finding solutions to guests issues on the spot both front desk/rooms related and otherwise.
Host (Seasonal H2B Visa Worker)
PELICAN BAY FOUNDATION
Naples, Florida
10.2020 - 04.2021
- Welcome guests on arrival to the restaurant
- Checks in/out restaurant guests for dinner
- Create guests’ reservations for Dining
- Call to confirm reservation for the upcoming evening
- Seat guests on arrival for dinner
- Create dining seating layout prior to dinner for said evening
- Clean and maintain reservation desk and ensure all opening and closing procedures are adhered to.
Front Office Agent (Seasonal H2B Visa Worker)
CUSTER STATE PARK
, South Dakota
06.2020 - 10.2020
- Monitor Lobby Traffic
- Receives payments for goods and services
- Provides guidance to guest and cater to all guests needs in a timely and efficient manner
- Create guests reservations.
Spa Receptionist/ Front Desk Agent (Seasonal H2B Visa Worker)
GURNEYS MONTAUK RESORT & SEAWATER SPA
Montauk, NY
03.2006 - 12.2007
- Answered incoming calls relating to reservations for guest
- Assisted with upselling hotel amenities and Spa services
- Check-in and out of spa guest and members
- Processed all monetary transactions accurately
- Processed spa memberships
- Communicated with staff members regarding appointment, cancellations etc
- Promoted Spa products and any special promotions.
Spa Receptionist
SANDAL SOUTH COAST Whitehouse
, Jamaica
04.2010 - 12.2011
- Schedule spa appointments, maintain and update appointment calendar
- Check-in and out guest for appointments scheduled
- Process payments and record receipts for services
- Analyzed and resolve complaints received by patrons
- File and maintain records
- Other duties required by management
Cost Control Agent/General Cashier/Payroll Clerk
GRAND PINEAPPLE BEACH NEGRIL
Negril, Jamaica
01.2008 - 03.2010
- Review time sheets, work charts, wage computation to reconcile payroll discrepancies
- Process paperwork for new employees and enter employee information into the payroll system
- Verify attendance, pay adjustments and post information onto designated records
- Compute wages, deductions and enter data into computers
- Process and issue employee paychecks and statements of earnings and deductions
- Keep track of vacation, personal, and sick leave for all employees
- Keep up to date with changes regarding taxes and deduction laws for payroll process.
Administrative Assistance
BEACHES NEGRIL RESORT & SPA, Negril
, Jamaica
04.2004 - 03.2006
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Review files, records, and other documents to obtain information to respond to requests
- Train other staff members to perform work activities, such as using computer applications.
Education
Customer Service Training -
09.2019
Basic Life Support - Certified . -
05.2017
Diploma -
St. Hilda’s Diocese High
06.2003
Skills
- Microsoft Outlook, Microsoft Word, Microsift Excel
- Remote Office Availability
- Flexible and Adaptable
- Clerical Support
- Teamwork and Collaboration
- Relationship Building
- Time Management
- Conflict Resolution
- Organization and Time Management
- Task Prioritization
- Point of Sale
- Problem-Solving
- Good Telephone Etiquette
- Attention to Detail
- Decision-Making
- Excellent Communication
- Cultural Awareness
Affiliations
Team Member of the Year – Gurneys Montauk, Dec 2019
Team Member of the Quarter – Gurneys Montauk, September 2019
Team Member of the Quarter – Gurneys Montauk September 2015
Team Member of the Quarter – Gurneys Montauk, September 2007
References
REFERENCES
To be provide upon Request
Interests
VOLUNTEER
, Hotel community outreach programs: -
o Girls Night Out - Breast Cancer Unit at Southampton and Stonybrook Hospital
o Planning committee volunteer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith
Timeline
MONTAUK BEACH HOUSE
05.2021 - 10.2023
Host (Seasonal H2B Visa Worker)
PELICAN BAY FOUNDATION
10.2020 - 04.2021
Front Office Agent (Seasonal H2B Visa Worker)
CUSTER STATE PARK
06.2020 - 10.2020
Assistant Front Desk Manager (Seasonal H2B Visa Worker)
04.2016 - 10.2019
Spa Receptionist
SANDAL SOUTH COAST Whitehouse
04.2010 - 12.2011
Cost Control Agent/General Cashier/Payroll Clerk
GRAND PINEAPPLE BEACH NEGRIL
01.2008 - 03.2010
Spa Receptionist/ Front Desk Agent (Seasonal H2B Visa Worker)
GURNEYS MONTAUK RESORT & SEAWATER SPA
03.2006 - 12.2007
Administrative Assistance
BEACHES NEGRIL RESORT & SPA, Negril
04.2004 - 03.2006
Customer Service Training -
Basic Life Support - Certified . -
Diploma -
St. Hilda’s Diocese High