Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEBI MAYES

Summary

Are you looking to add a motivated problem-solver with superior customer relations skills to your team? I believe that my exceptional communication skills, upbeat attitude and ability to learn and succeed under tight deadlines would make me an effective employee with your company. I am a high result and detail oriented individual with over ten years of experience in the customer service industry. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. The qualities I will bring to your team include: Customer Service: I have a proven track record of solving all types of customer issues I am faced with in a proficient and professional manner. Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation. Passion and Motivation: I have a true passion for customer service and take pride in ensuring consumers are satisfied and happy. I am also self-motivated to progress in my career and eager to grow and succeed. I have attached my resume with more information about my background. I am confident that I would make a great contribution as a team player with your company. I look forward to hearing from you soon. I am a Personable Office Administrator with over ten years of experience. Talented problem-solver adept at managing large workloads while greeting visitors, answering incoming phone calls and fulfilling staff member's requests. My interpersonal skills are professional and welcoming in creating an upbeat workplace environment. I accept the challenge of taking on new tasks with enthusiasm. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Administration Assistant

Costco Hearing Centre
11.2019 - Current


  • Greeted patients and provided required paperwork to facilitate services.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed insurance billing and patient payments.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Maintained and updated patient records for accurate, current medical histories.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Supported office staff and operational requirements with administrative tasks.

Office Manager

Youthful Image Clinic
09.2017 - 09.2019
  • Facilitated a fast paced and dynamic entrepreneurial environment
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Assessed urgency and priorities when scheduling appointments
  • Managed multi-line telephone system and greeted claimants during office visits
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Minimized interruptions for office team members by screening incoming calls and visitors
  • Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customer's
  • Collected payments from clients and updated account balances
  • Resolved customer problems and complaints
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff

Office Manager

Betz Dearborn Canada Inc
05.2004 - 06.2017
  • Greeted customers and visitors in-person and via telephone calls
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instructions
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Processed accounts receivable and accounts payable
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.

Education

Diploma - Interior Decorating

U of A
Edmonton, AB
05.2001

Skills

  • Excel in customer service and relations
  • Team building
  • Driving continuous improvement
  • Excellent communication skills
  • Time management
  • Patient Scheduling
  • Managing multiple projects
  • Invoice preparation
  • Multi-line phone proficiency
  • Greeting visitors
  • Employee training and development
  • Team collaboration
  • Adaptability
  • Accounting familiarity
  • Staff management
  • Excellent multi-tasking ability
  • Scheduling and confirming appointments
  • Office management
  • Articulate and well-spoken
  • Knowledge of Word, Excel and Outlook

Timeline

Administration Assistant

Costco Hearing Centre
11.2019 - Current

Office Manager

Youthful Image Clinic
09.2017 - 09.2019

Office Manager

Betz Dearborn Canada Inc
05.2004 - 06.2017

Diploma - Interior Decorating

U of A
DEBI MAYES