Hi, I’m
Debi Payumo
North York,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
years of professional experience
Work History
Trapped Room EscapesMississauga, Markham
Customer Service Professional
08.2019 - Current
Job overview
- Streamlined customer engagement by efficiently registering patrons into our membership database and meticulously tracking their admissions
- Elevated customer engagement and satisfaction by delivering captivating escape room rules and narratives, prioritizing exceptional customer service. This approach led to an 8-fold increase in positive reviews, creating memorable experiences and enhancing overall customer satisfaction
- Managed multiple groups during tight time schedules, showcasing multitasking abilities
- Upheld cleanliness and adherence to COVID-19 regulations in-game and in party rooms
- Created eye-catching promotional materials and optimized documents using Excel
Anime North Head OfficeToronto
Convention Staff
05.2015 - Current
Job overview
- Coordinated with different departments to field them to specific office executives, improving office workflow optimization and reducing bottlenecks
- Collaborated with team members to provide exceptional assistance to convention executives and attendees
- Promoted safety and ensured compliance with event rules and policies
Escape ManorToronto
Game Master
09.2021 - 02.2022
Job overview
- Improved escape room operations by diligently crafting end-of-day reports, gauging technological functionality, managing inventory stock, and ensuring customer satisfaction, resulting in enhanced overall customer experiences and streamlined management
- Provided excellent customer service and maintained a professional demeanor
PAN.I.QMississauga
Escape Room Employee
09.2016 - 06.2017
Job overview
- Efficiently managed escape rooms, adeptly addressing issues while seamlessly juggling multiple responsibilities, such as fielding phone calls and scheduling escape room bookings
- Explained policies, rules, and safety procedures to guests, increasing customer safety compliance and reducing mishaps
- Monitored gameplay and communicated clues effectively for increased customer experience
Education
University of Toronto
Bachelor of Arts: Art And Art History Specialist
08.2021
Skills
- Administrative Support
- Proficiency in Microsoft Office applications
- Teamwork and collaboration
- Attention to detail
- Customer Service
- Data entry and database management via Microsoft Excel
- Verbal and written communication
- Complaint Resolution
Languages
English
Native/ Bilingual
French
Professional
Timeline
Game Master
Escape Manor
09.2021 - 02.2022
Customer Service Professional
Trapped Room Escapes
08.2019 - Current
Escape Room Employee
PAN.I.Q
09.2016 - 06.2017
Convention Staff
Anime North Head Office
05.2015 - Current
University of Toronto
Bachelor of Arts: Art And Art History Specialist
Languages
- English
- French
Languages
- English
- French
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