Summary
Work History
Education
Skills
Timeline
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Debi Gionette

Sudbury,Canada

Summary

Dynamic customer service professional with over 25 years of industry experience, demonstrating a strong commitment to excellence and a proven track record of fostering customer loyalty. Possesses a deep understanding of retail marketing strategies, complemented by a mature work ethic and unwavering dedication to team success. Expertise in building lasting relationships with clients and colleagues ensures a positive and productive work environment. Ready to leverage extensive knowledge and skills to drive exceptional service and contribute to organizational growth.

Work History

Keyholder, Customer Service Specialist

Sudbury Steam Cleaners
Sudbury, ON
  • Responsible for dealing with customers regarding damaged items, making good with them while maintaining the integrity of the company and resolving difficult situations with discretion creating a repour enabling us to continue a friendly relationship with a more than satisfactory outcome for both the company needs and the customer being a happy one! Retail cashier, bank deposits, inventory, authority for voids and credits discounts applied, customer follow ups, electronic scheduling of appointments
  • 5.5 years

Bookkeeper/Cashier Supervisor

Food Basics
Hanmer, ON
  • Data Entry
  • Cash balancing, refunds
  • Brinks orders, bank deposits
  • Accounts receivable, allocating accounts payable, reconciling office
  • Scheduling, overseeing front end operations
  • 6 mo.

Supervisor/ Cashier

Canada Safeway
Hinton, AB
  • Supervising and coordinating staff breaks
  • Calculating total payments received with total sales, reconciling office
  • Responsible for entire store closing
  • Resolution of customer complaints, customer service
  • 1 year

Office Administration/Employment Counseling Assistant

Hinton Employment Center
Hinton, AB
  • Encouraging positive growth and job seeking skills to individual clients
  • Assisting with resume building techniques
  • Providing excellent customer service, respectful guidance and encouragement
  • Proof reading correspondence
  • Posting jobs and staying current with all new job opportunities
  • Data entry, updating web page with new jobs, spreadsheets
  • Daily management of all front end operations, order supplies
  • 2 years

Office Administrator/Receptionist

Culligan Water
Fort McMurray, AB
  • Ensuring all office procedures and guidelines were followed
  • Balancing cash, banking, invoicing, allocating accounts payable and receivables, ordering office supplies
  • Data Entry, proof reading and inputting contracts, credit reports, wrapping batches
  • Data reports, consumer follow ups and collection of nonpayment accounts
  • Sales purposals and marketing
  • Dispatch and time management of staff off calls ensuring high quality customer satisfaction
  • Customer conflict resolution
  • Maintaining a high level of staff morale
  • 2.5 years

Education

No Degree - Office Administration

CTS College
Greater Sudbury, ON

Skills

  • Strong time management skills
  • Self-motivated and results-driven
  • Effective conflict resolution skills
  • Compassionate listener
  • Strong problem-solving abilities
  • Customer service focus
  • Workplace ethics training
  • Customer service
  • Cash handling accuracy
  • Training and mentoring

Timeline

Keyholder, Customer Service Specialist

Sudbury Steam Cleaners

Bookkeeper/Cashier Supervisor

Food Basics

Supervisor/ Cashier

Canada Safeway

Office Administration/Employment Counseling Assistant

Hinton Employment Center

Office Administrator/Receptionist

Culligan Water

No Degree - Office Administration

CTS College

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Debi Gionette