Summary
Work History
Education
Skills
Timeline
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Debi Gionette

Sudbury,Canada

Summary

Dynamic customer service professional with over 25 years of industry experience, demonstrating a strong commitment to excellence and a proven track record of fostering customer loyalty. Possesses a deep understanding of retail marketing strategies, complemented by a mature work ethic and unwavering dedication to team success. Expertise in building lasting relationships with clients and colleagues ensures a positive and productive work environment. Ready to leverage extensive knowledge and skills to drive exceptional service and contribute to organizational growth.

Work History

Keyholder, Customer Service Specialist

Sudbury Steam Cleaners
  • Responsible for dealing with customers regarding damaged items, making good with them while maintaining the integrity of the company and resolving difficult situations with discretion creating a repour enabling us to continue a friendly relationship with a more than satisfactory outcome for both the company needs and the customer being a happy one! Retail cashier, bank deposits, inventory, authority for voids and credits discounts applied, customer follow ups, electronic scheduling of appointments
  • 5.5 years

Bookkeeper/Cashier Supervisor

Food Basics
  • Data Entry
  • Cash balancing, refunds
  • Brinks orders, bank deposits
  • Accounts receivable, allocating accounts payable, reconciling office
  • Scheduling, overseeing front end operations
  • 6 mo.

Supervisor/ Cashier

Canada Safeway
  • Supervising and coordinating staff breaks
  • Calculating total payments received with total sales, reconciling office
  • Responsible for entire store closing
  • Resolution of customer complaints, customer service
  • 1 year

Office Administration/Employment Counseling Assistant

Hinton Employment Center
  • Encouraging positive growth and job seeking skills to individual clients
  • Assisting with resume building techniques
  • Providing excellent customer service, respectful guidance and encouragement
  • Proof reading correspondence
  • Posting jobs and staying current with all new job opportunities
  • Data entry, updating web page with new jobs, spreadsheets
  • Daily management of all front end operations, order supplies
  • 2 years

Office Administrator/Receptionist

Culligan Water
  • Ensuring all office procedures and guidelines were followed
  • Balancing cash, banking, invoicing, allocating accounts payable and receivables, ordering office supplies
  • Data Entry, proof reading and inputting contracts, credit reports, wrapping batches
  • Data reports, consumer follow ups and collection of nonpayment accounts
  • Sales purposals and marketing
  • Dispatch and time management of staff off calls ensuring high quality customer satisfaction
  • Customer conflict resolution
  • Maintaining a high level of staff morale
  • 2.5 years

Education

No Degree - Office Administration

CTS College
Greater Sudbury, ON

Skills

  • Strong time management skills
  • Self-motivated and results-driven
  • Effective conflict resolution skills
  • Compassionate listener
  • Strong problem-solving abilities
  • Customer service focus
  • Workplace ethics training
  • Customer service
  • Cash handling accuracy
  • Training and mentoring

Timeline

Keyholder, Customer Service Specialist

Sudbury Steam Cleaners

Bookkeeper/Cashier Supervisor

Food Basics

Supervisor/ Cashier

Canada Safeway

Office Administration/Employment Counseling Assistant

Hinton Employment Center

Office Administrator/Receptionist

Culligan Water

No Degree - Office Administration

CTS College

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Debi Gionette