Debby Rodrigues
Tillwood Inc
Mississauga,ON
23
years of professional experience
Bringing expertise in warehouse operations, including inventory management, order fulfilllment, and customer service. Skilled in handling logistics and freight processes, supported by a strong background in data entry and systems such as AS400 and Microsoft Office. Committed to maintaining efficiency and accuracy in fast-paced environments. Willing to relocate: Anywhere Hardworking , with history of success working in warehouse and similar environments. Willing to relocate: Anywhere
Work History
WAREHOUSE ASSOCIATE/PRODUCTION
7 Months- Picking, packing, sorting, and managing inventory to fulfill customer orders
- Receiving, verifying, and organizing incoming freight
- Handling waybills and all necessary paperwork for shipments.
- Providing exceptional service to walk-in customers with a professional and helpful demeanor.
- Assisting with general warehouse duties and supporting office staff when needed
- Organize inventory as per locations,customers and item number.
- Document,weight dimensions for each package build and wrap skids
- Sort and organized merchandise in preparation for shipment.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Successfully managed and organized warehouse inventory.
- Operated independently with minimal supervision in a fast-paced environment.
WAREHOUSE ASSOCIATE
1 Year 10 Months- Computer and RF scanning for shipping, receiving and inventory functions; picking products to fulfill shipping and receiving functions within the warehouse; sort, organize and prepares products from receiving or the production areas, by part and quantity; and meeting the cutoffs to assure customers receives shipment on time
- AS400 System; to enter, maintain, locate, and create records, dispatch, confirm customer or stock orders and to generate delivery manifests and receiving documents
OS&D Clerk
2 Years 5 Months- Scheduling appointments for customers when needed to due to special requests, event's
- Contact customers for all parcels that are return by driver's to confirm all information of customer, create new label and arrange for second deliveries
- Logging unmarked shipments, and damaged parcels into LTL Internal system
- Take pictures and send emails to the dedicated sales representatives
- Document all driver's returns and send email to terminal manager in Excel Doc.format
- Assist express dispatch.
- Enter all notes in to As400 system
- Scheduled, revised pickups
- Through Out Look and Phone
- Booked and revised pickups
OS&D CLERK (EXPRESS) / PICKUPS CLERK
1 Year- Scheduling appointments for customers when needed to due to special requests, event's
- Contact customers for all parcels that are return by driver's to confirm all information of customer, create new label and arrange for second deliveries
- Logging unmarked shipments, and damaged parcels into LTL Internal system
- Take pictures and send emails to the dedicated sales representatives
- Document all driver's returns and send email to terminal manager in Excel Doc.format
- Assist express dispatch.
- Enter all notes in to As400 system
- Scheduled, revised pickups
- Through Out Look and Phone
- Booked and revised pickups
Logistics Coordinator / Auditor
11 Months- Took pictures for special customers, requested by terminal mangers /supervisors for irregular shipments
- Checked for damaged freight and how it was being loaded and unloaded off the trailers
- Scan and measure freight and uploaded pictures sent in chart format through outlook to managers and supervisors.
- Created BOLS on AIRTABLE AI system for all Outbound vendors & Hubs/ revising BOLS
- Created route stops for drivers and booking appointments
- Updated daily MID-Mile -Tracker for outbound & inbound loads, trailer number, pictures, for live inbound offloads
- Working as a team to resolve any discrepancies
- Audits, for outbound / inbound loads -confirming piece count all units are accounted for
- Email Hubs / vendors
BILLING
2 Years 9 Months- Assisted billing department and registered documents for data.
- Entered data according to specified format, verified accuracy and completeness of data.
- Fast-paced environment, work under pressure
- Tight deadlines, repetitive tasks
- Scanning, coding according to destination, manifesting and closing of trailers.
ENTRY LEVEL/ADMINISTRATOR
11 Months- Assist Customs Brokers with Canada ROD Reports YYZ and Canadian LVS Pre-Alert Reports
- Entered customer invoice data by inputting alphabetic and numeric information on keyboard
- Reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution
- Maintained confidentiality and data entry requirements by following data program techniques and procedures
- Verified entered customer and account data by reviewing, correcting, deleting or re-entering data
- Maintained operations by following policies and procedures
- Contributed to team effort by accomplishing task quickly and efficiently as needed
- Sorted and moved customer packages.
ADMINISTRATOR/CSR
10 Years 11 Months- Accountable for all customer interactions, promoting strong, lasting customer relations in a call Centre environment, ensuring quality and productivity objectives are met
- Uses tact professionalism and telephone etiquette to answer customer queries, resulting in customer satisfaction
- Dealt directly with clients in both group sponsored insurance plans, as well as with direct market
- Follows the Customer Problem Resolution Process to take ownership of concerns and resolving customer issues at the first point of contact
- High-level of patience; proven ability to deal effectively and efficiently with client's concerns, ensuring all matters were resolved appropriately to the satisfaction of all parties involved; referred to senior team members as necessary
- Contributes to the achievement of department and region Customer Experience Index (CEI) goals modeling CEI attributes and behaviors while strengthening customer loyalty
- Actively promotes TD's brand within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored and community events. Kept abreast of new service/product offering to provide customers with accurate and up to date information
- Responsible for qualifying clients under the appropriate group, create client accounts, promotes company products, features and benefits. Document conversations in notepad
- Obtain expiry dates, create opportunities, to record, and follow up on all applications. Minimizes cancellations through attention to detail and service excellence
- Responsible for outbound calling account leads, to follow up with clients regarding quotes.
Skills
Order picker Microsoft Excel Communication skills
Microsoft Office
Material handling
Warehouse experience Organizational skills Order picking Warehouse distribution
Customer service
Heavy lifting Computer skills Shipping & receiving Filing
PEOPLESOFT Phone Etiquette Data Entry Freight
Experience CISCO Docket ENTRY LEVEL Call Center EDM
EDM/CLI Blue Zone Mainframe Genesis Windows 10
Microsoft Office 2014 Entry Level Excel Casper
AS400/LTL-AS400 Customer Service ORACLE Cisco
Phone System Inventory Clerk
Lifting and sorting
Team collaboration
Problem-solving
Attention to detail
Packaging and labeling
Timeline
WAREHOUSE ASSOCIATE/PRODUCTION
Tillwood Inc
12.2025 - 07.2026Read More
WAREHOUSE ASSOCIATE
WORLDPAC Canada Inc
05.2023 - 03.2025Read More
OS&D Clerk
Cardinal Couriers Ltd.
10.2020 - 03.2023Read More
OS&D CLERK (EXPRESS) / PICKUPS CLERK
DICOM TRANSPORTATION
10.2019 - 10.2020Read More
Logistics Coordinator / Auditor
Day & Ross
08.2018 - 07.2019Read More
BILLING
CCT Canada
01.2016 - 10.2018Read More
ENTRY LEVEL/ADMINISTRATOR
Appleone-Federal Express
01.2015 - 12.2015Read More
ADMINISTRATOR/CSR
Td Insurance Home & Auto
01.2004 - 12.2014Read More
Personal Information
Driving License