Debby Rodrigues
Summary
Highly sociable and collaborative team player with the ability to adapt to evolving department needs. Exceptional communication skills and a customer-centric approach dedicated to building and nurturing strong client relationships. Thrives in dynamic environments and consistently achieves above-average review scores.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Warehouse Associate
WorldPac
05.2023 - 03.2025
- Computer and RF scanning for shipping, receiving and inventory functions; picking products to fulfill shipping and receiving functions within the warehouse: sort, organize and prepares products from receiving or the production areas, by part and quantity; and meeting the cutoffs to assure customers receives shipment on time
- AS400 System; to enter, maintain, locate, and create records, dispatch, confirm customer or stock orders and to generate delivery manifests and receiving documents
OS&D CLERK (EXPRESS) /Pickups Clerk
DICOM TRANSPORTATION
10.2019 - 03.2023
- Scheduling appointments when needed to due to special requests, and event's
- Contact customers for all parcels that are return by driver's to confirm all information of customer, create new label and arrange for second deliveries
- Logging unmarked shipments, and damaged parcels into LTL Internal system
- Take pictures and send emails to the dedicated sales representatives
- Document all driver's returns and send email to terminal manager in Excel doc.format
- Assist express dispatch
- Enter all notes in to As400 system
- Scheduled, revised pickups
- Through Out Look and Phone
- Booked and revised pickups
OS&D Specialist
Cardinal Couriers Ltd.
10.2021 - 03.2023
- OS&D Specialist handle all damage ,incoming and out going freight
- worked one and one with drivers to resolve parcel issues and assure customer received products on time.
- Contact customers for all parcels that are return by driver's to confirm all information of customer, create new label and arrange for second deliveries
- Scheduling appointments when needed to due to special requests, and event's
- Contact customers for all parcels that are return by driver's to confirm all information of customer, create new label and arrange for second deliveries
- Logging unmarked shipments, and damaged parcels into LTL Internal system
- Take pictures and send emails to the dedicated sales representatives
- Document all driver's returns and send email to terminal manager in Excel doc.format
- Assist express dispatch,when needed
- Scheduled, revised pickups
- Through Out Look and Phone
Auditor for Freight (Warehouse Clerk)
DAY & ROSS FREIGHT
08.2018 - 11.2018
- Took pictures for special customers, requested by terminal mangers /supervisors and irregular shipments
- Checked for damaged freight and how it was being loaded and unloaded off the trailers
- Scan and measure freight and uploaded pictures sent in chart format through outlook to managers and supervisors
Entry Level/Administrator
Drake Employment Services, Federal Express
01.2014 - 10.2015
- Assist Customs Brokers with Canada ROD Reports YYZ and Canadian LVS Pre-Alert Reports
- Entered customer invoice data by inputting alphabetic and numeric information on keyboard
- Reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution
- Maintained confidentiality and data entry requirements by following data program techniques and procedures
- Verified entered customer and account data by reviewing, correcting, deleting or re-entering data
- Maintained operations by following policies and procedures
- Contributed to team effort by accomplishing task quickly and efficiently as needed
- Sorted and moved customer packages
Billing
CCT Canada
06.2013 - 10.2014
- Assisted billing department and registered documents for data
- Entered data according to specified format, verified accuracy and completeness of data
- Fast-paced environment, work under pressure
- Tight deadlines, repetitive tasks
- Scanning, coding according to destination, manifesting and closing of trailers
Administrator/CSR
Td Insurance Home & Auto
01.2004 - 12.2013
- Accountable for all customer interactions, promoting strong, lasting customer relations in a call Centre environment, ensuring quality and productivity objectives are met
- Uses tact professionalism and telephone etiquette to answer customer queries, resulting in customer satisfaction
- Dealt directly with clients in both group sponsored insurance plans, as well as with direct market
- Follows the Customer Problem Resolution Process to take ownership of concerns and resolving customer issues at the first point of contact
- High-level of patience; proven ability to deal effectively and efficiently with client's concerns, ensuring all matters were resolved appropriately to the satisfaction of all parties involved; referred to senior team members as necessary
- Contributes to the achievement of department and region Customer Experience Index (CEI) goals modeling CEI attributes and behaviors while strengthening customer loyalty
- Actively promotes TD's brand within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored and community events
- Kept abreast of new service/product offering to provide customers with accurate and up to date information
- Responsible for qualifying clients under the appropriate group, create client accounts, promotes company products, features and benefits
- Document conversations in notepad
- Obtain expiry dates, create opportunities, to record, and follow up on all applications
- Minimizes cancellations through attention to detail and service excellence
- Responsible for outbound calling account leads, to follow up with clients regarding quotes
Data Entry Clerk
Atto & Associates Home & Auto
01.2001 - 12.2003
- Performed various data entry and clerical duties
- Distributed internal and external mail to appropriate team member; coordinated courier pick-up to meet critical time lines
- Processed over 150 form letters daily, entered new business for various companies, issued pink slips for auto and home binders
- Provided superior customer support for in-bound customer calls ensuring company standards were met
Education
Secondary School -
Skills
- Entry-Level Experience
- Oracle Database Management
- PeopleSoft Proficiency
- CISCO Expertise
- Electronic Dance Music Production
- Client Support
- Precise Data Entry
- Efficient Filing Systems
- Inventory Clerk
- Docket
- Customer Support Specialist
- Windows 10 Proficiency
- Proficient in Microsoft Office 2014
- Basic Excel Proficiency
- Casper AS400/LTL-AS400
- EDM/CLI Mainframe Expertise
- Genesis
- Cisco Phone System
- Freight Experience
- Effective Phone Communication
Certification
Driver's License full G.
Languages
Portuguese
Limited Working
Timeline
Warehouse Associate
WorldPac
05.2023 - 03.2025
OS&D Specialist
Cardinal Couriers Ltd.
10.2021 - 03.2023
OS&D CLERK (EXPRESS) /Pickups Clerk
DICOM TRANSPORTATION
10.2019 - 03.2023
Auditor for Freight (Warehouse Clerk)
DAY & ROSS FREIGHT
08.2018 - 11.2018
Entry Level/Administrator
Drake Employment Services, Federal Express
01.2014 - 10.2015
Billing
CCT Canada
06.2013 - 10.2014
Administrator/CSR
Td Insurance Home & Auto
01.2004 - 12.2013
Data Entry Clerk
Atto & Associates Home & Auto
01.2001 - 12.2003
Secondary School -
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