Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Debby Barner

Calgary

Summary

Dynamic Insurance Broker at BrokerLink, renowned for outstanding sales performance and client retention, achieving Gold Status in 2024. With a deep expertise in risk assessment and customer service, I deliver tailored insurance solutions that build and sustain strong client relationships. Consistently ranked among the top 10 brokers in the province, I am a leading Personal Lines Broker Level 2 within the service team.

I am passionate about expanding my knowledge and am eager to transition into commercial lines to further enhance my expertise. My long-term goal is to specialize in aviation insurance, combining my strong foundation in personal lines with a keen interest in the commercial sector.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Broker

BrokerLink
Calgary
11.2022 - Current
  • Provide tailored insurance solutions for personal lines clients, ensuring optimal coverage and customer satisfaction.
  • Consistently recognized as a top performer, ranking among the top 10 brokers in the province.
  • Achieved Gold Status in 2024, demonstrating exceptional sales skills and client retention.
  • Regularly entrusted with special tasks and high-priority assignments due to outstanding performance and expertise.
  • Build and maintain strong relationships with clients, delivering professional guidance and personalized service.
  • Analyze client needs to recommend the best insurance products, enhancing policyholder experience and loyalty.
  • Handle policy renewals, endorsements, and claims support while maintaining a high standard of service.
  • Stay updated on industry trends and underwriting guidelines to ensure compliance and best practices.

Receptionist

BrokerLink
Banff
10.2022 - 11.2022
  • Warmly greeted new and returning clients, ensuring a professional and welcoming atmosphere.
  • Scheduled and managed appointments for brokers, optimizing workflow and customer service.
  • Processed insurance payments accurately and efficiently, assisting clients with various payment methods.
  • Answered billing inquiries, providing clear explanations and resolving concerns to enhance customer satisfaction.
  • Proactively contacted clients to remind them of upcoming payments, helping prevent policy lapses.
  • Assisted with administrative tasks, including document organization and client correspondence, to support office operations.

Social Media Manager and Community Manager

TOP Radiovermarktung
Berlin
03.2022 - 08.2022
  • Developed, edited, and published content across multiple social media platforms for three radio stations.
  • Managed projects collaboratively with editorial and sales teams.
  • Engaged in community management, client outreach, and partnership coordination.
  • Optimized workflow efficiency using Trello, spreadsheets, and other time management tools.
  • Continuously enhanced skills to stay current with trends and emerging social media tools.
  • Conducted post-campaign analysis and performance reporting using Facebook and Instagram Insights.

Social Media Manager and Content Creator

Radio TEDDY GmbH & Co. KG
Potsdam
01.2016 - 02.2022
  • Developed, edited, and published content across Facebook, Instagram, YouTube, Pinterest, and TikTok.
  • Created successful interactive campaigns for the company and national/international clients.
  • Managed website content, including editorial and commercial landing pages.
  • Collaborated with editorial and sales teams on project execution.
  • Oversaw community management, client outreach, and partnership coordination.
  • Maintained client and partner communication via Mailchimp and other channels.
  • Improved workflow efficiency using Trello, spreadsheets, and time management tools.
  • Conducted post-campaign analysis and reporting with Google Analytics.
  • Led training workshops for junior colleagues.
  • Continuously developed skills to stay current with industry trends and tools.

Education

Diploma - Writing, Editing and Publishing

IR Media AD GmbH
Potsdam, Germany
01.2016

CIP -

Insurance Institute of Canada
Southern Alberta

Skills

  • Risk assessment
  • Underwriting principles
  • Policy writing
  • Claims support
  • Customer service
  • Problem solving
  • Time management
  • Attention to detail
  • Driven
  • New client acquisition
  • German Language

Websites

Affiliations

  • Dance
  • Photography
  • Social Media

Accomplishments

  • Gold Status in 2024
  • Comenius EduMedia-Award 2014-2016

Certification

  • General Insurance - Level 2

Languages

German
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Insurance Broker

BrokerLink
11.2022 - Current

Receptionist

BrokerLink
10.2022 - 11.2022

Social Media Manager and Community Manager

TOP Radiovermarktung
03.2022 - 08.2022

Social Media Manager and Content Creator

Radio TEDDY GmbH & Co. KG
01.2016 - 02.2022

Diploma - Writing, Editing and Publishing

IR Media AD GmbH

CIP -

Insurance Institute of Canada

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Debby Barner