Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Awarded Subaru Dealer Performance for 8 years by obtaining above average Warranty Sales while maintaining a professional rapport with clients by overcoming objections and working efficiently under pressure.
Accurately completed all paperwork for the F&I Department including loan and lease documents as well as all aftermarket sales while ensuring compliance with the Industry Standards.
Mentored Sales Staff in helping them to grow professionally and financially.
Negotiated contracts with Lenders and after market suppliers in securing favorable terms for the Company and staff.