Dynamic Service Assurance Agent with a strong work ethic and attention to detail, adept at managing complex workflows at Federal Express. Proven track record in ensuring 100% on-time performance for critical packages while utilizing advanced data collection and problem-solving skills to enhance operational efficiency. Trained other Service Assurance Agents, Back Up and PM shifts as well as other Stations. Worked at many levels of Fedex and understand the work flow from the lower level up.
Work traces, front counter customer service, resolve bad addresses and damaged packages, POS application