Debbie Stangolis
Innisfil,ON
Summary
Detail-oriented, highly organized and customer service focused leadership professional, with extensive knowledge in program planning, development and quality assurance. Characterized throughout career for personal tenacity, dedicated work habits, and articulate communication style which has led to effectively meeting and exceeding assigned project targets and expected outcomes.
Overview
15
15
years of professional experience
Work History
Operations and Project Manager
ARCC Mechanical
01.2020 - Current
- Assist with daily customer inquiries, gathering contact information, scheduling on site visits, and documenting customer needs
- Prepare all customer proposals for service detailing all service needs for the customer and technician, scheduling installations, and completing customer follow up calls
- Processing payroll, onboarding and offboarding of staff, develop and update employee policies and procedures
- Track all customer jobs and assign appropriate technician to complete service required
- Monitor and track all financials for each project, reporting on net profits or losses.
Project Coordinator
Agilec Employment Services
01.2014 - 01.2020
- Assisted candidates with job search activities including completing cover letters, resumes, online applications, workshops and interview preparation
- Lead and managed the Canada Ontario Job Grant program in nine regional offices, responsible for a program portfolio amounting to $2.7 million annually
- Surpassed monthly Ministry program targets including service delivery, community engagement, and service coordination, met all funding targets since 2014
- Serve as main contact for internal and external community organizations and partners, handled all project delivery needs, achieving a 95% customer satisfaction rating
- Lead team to achieve an 83 percent positive outcome with clients including 72 percent of clients becoming employed and 11 percent accessing training with a Ministry target of 69 percent positive outcome
- Implementation of emergency and risk situations and business continuity plan
- Develop and implement processes to track, capture, evaluate and report on all project metrics including outcomes and financial performance
- Negotiate new and amended contracts with MAESD to meet project requirements and Agilec financial goals
- Extensive development of statistical tracking tools and outcome measure calculations.
Employment Developer
Career Centre - Simcoe County District School Board
01.2012 - 01.2014
- Assisted local clients with identifying employment opportunities in Barrie and Simcoe County
- Provided one-on-one employment counselling services including job search strategies, resume preparation/writing, cover letter assistance, and mock interviews
- Facilitated client and employer workshops including Career Plan Development for clients and service and program orientation for local employers
- Provided counseling services to clients, assisted with identifying employment goals, strengths, and abilities
- Negotiate training incentives with employers and monitor to ensure clients and employers were meeting goals
- Conducted employment planning sessions, conducted employment assessments and evaluated potential for Second Career and wage incentives
- Recruit local employers to provide employment opportunities for our clients, and negotiate placements
- Monitor client and employer progress, ensuring goals and outcomes are being reached and adequate supervision and training is provided for the client.
Human Resources Project Coordinator
North Simcoe Muskoka Local Health Integration Network
01.2011 - 01.2012
- Managed project in Eclipse Project Management Portfolio documenting and identifying project milestones
- Developed staff training programs including workshops, presentations and project testing phases
- Developed 360 degree evaluations for all staff, to be conducted on an annual basis
- Developed the implementation process, staff and management guide and workbooks helping staff to understand the organizational change transition plan; Provided guidance on Succession Planning strategy
- Lead the implementation of SuccessFactors - Performance and Talent Management software, including developing staff profiles, organization job descriptions and manually entering all staff information for the system
- Researched leading practices, compiled documentation, and reviewed position papers
- Developed sample program templates, completed Kaizen testing using staff members.
Regional Program Coordinator
Service Canada
01.2009 - 01.2011
- Completed all forecasting reports and budget summaries for the regional Director and Regional Headquarters; Developed multiple year/phase community outreach strategy
- Organized and maintained four regional offices, ensuring performance targets were set for each location
- Recruited, trained, mentored and coached a staff of over twenty-two
- Developed and completed quarterly performance reviews for staff, annual program report for the Director
- Liaison with a diverse clientele and community base including dignitaries and community members, individuals with special needs and aboriginal communities
- Adhered to set deadlines for implementation, staff hiring, development plans, and budget requirements
- Assisted at risk youth aged 15-29 years old in identifying educational goals, mapping course requirements and identifying post-secondary program requirements
- Handled all staffing conflicts using positive conflict resolution strategies.
Education
Post Graduate Program - Paralegal
Georgian College of Applied Arts And Technology
Barrie, ON08.2021
Bachelor of Arts - Public Policy And Administration
York University
Toronto, ON01.2006
Motivational Interviewing Level 1 and 2 -
Empowering Change
Barrie, ON01.2014
Skills
- Office 365
- Web Conferencing Software
- Client Relationship Management Software
- Project Management
- Project Planning
- Project Scheduling
- Strategic Planning
- Schedule Management
- Client Relations
- Budgeting and forecasting
- Risk Management
- Document Management
Languages
English
Native or Bilingual
Timeline
Operations and Project Manager
ARCC Mechanical
01.2020 - Current
Project Coordinator
Agilec Employment Services
01.2014 - 01.2020
Employment Developer
Career Centre - Simcoe County District School Board
01.2012 - 01.2014
Human Resources Project Coordinator
North Simcoe Muskoka Local Health Integration Network
01.2011 - 01.2012
Regional Program Coordinator
Service Canada
01.2009 - 01.2011
Post Graduate Program - Paralegal
Georgian College of Applied Arts And Technology
Bachelor of Arts - Public Policy And Administration
York University
Motivational Interviewing Level 1 and 2 -
Empowering Change
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