Debbie Shuttleworth
Greater Sudbury,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Retail Sales Assistant
Kitchen Bits
09.2021 - 12.2022
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
Manager/Team Leader
Quinte Health Care
07.2006 - 10.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Directed staff and managed annual capital budget.
Education
Bachelor In Science And Human Services - Sociology And Human Services
Lake Superior State University
Sault Ste. Marie, Michigan, USARegistered Nurse - Health Care
Sault College of Applied Arts And Technology
Sault Ste. Marie, ONSkills
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Appeals Support
- Accounting Softwares
- Safety and Cleanliness Standards
- Security Practices
- Corrective Actions
- POS Transactions
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Team Meetings
- Dispute Mediation
Timeline
Retail Sales Assistant
Kitchen Bits
09.2021 - 12.2022
Manager/Team Leader
Quinte Health Care
07.2006 - 10.2020
Bachelor In Science And Human Services - Sociology And Human Services
Lake Superior State University
Registered Nurse - Health Care
Sault College of Applied Arts And Technology
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