Debbie Romano

File Maintenance

Correct and up to date pricing database in the front end system at all times

Correct information on all tags

Scales are correct at all times

Supports Marketing objectives

Ad weeks are well organized

Payroll

Team Members information is set up accurately and on time

• Served as primary liaison between HR department and external payroll service providers, ensuring seamless collaboration for optimal results.

Data is maintained in system

Team Member is paid accurately and on time

• Enhanced employee satisfaction with payroll services by promptly addressing concerns and providing clear communication on policies and procedures.
• Ensured accurate and timely payroll processing for over 200 employees on a bi-weekly basis, maintaining strict adherence to deadlines and regulations.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
• Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
• Sales per month for bakery ranging up to 40,000
• Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.

• Met with parents about daily activities, positive developments, and issues.
• Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
• Treated basic first aid needs such as cleaning and bandaging minor cuts.
• Taught children to organize toys, wash hands, and share by leading by example.
• Balanced children's days between play, instruction, and rest with well-designed schedules.
• Offered early language exposure through story time sessions fostering literacy skills.
• Administered nutritious meals and snacks to promote healthy eating habits in children.
• Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
• Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
• Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
• Promoted good social skills by helping children work through conflicts and leading many collaborative games.
• Administered prescription and OTC medicines to meet children's specific needs.
• Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
• Responsible for 6 children all under 6

• Organized staff schedules in a manner that ensured adequate coverage at all times while minimizing labor costs.
• Managed room assignment process efficiently while considering special requests and maximizing occupancy rates.
• Improved team morale by creating a positive work environment through open communication and regular feedback sessions.
• Utilized data analysis tools to assess front desk performance metrics regularly; identified areas for improvement leading to increased operational efficiency.
• Implemented staff training programs focused on customer service excellence, enhancing team performance in handling diverse situations professionally.
• Conducted regular performance evaluations for front desk staff members, identifying areas for improvement and providing constructive feedback for growth opportunities.
• Reduced wait times for guests with prompt service and efficient problem-solving skills at the front desk.
• Responsible for accounts ranging 25 $ to 1 Million and over of orders for paper products to all accounts
• responsible for 50 order desk team members

• Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
• Ensured timely payments from clients through effective communication and proactive followups.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Verified discrepancies and resolved clients' billing issues
• Analyzed aging reports and provided recommendations for improving collections efforts.
• Prepared bills receivable, invoices, and bank deposits.
• Developed and maintained strong client relationships, fostering trust and open communication.
• Provided exceptional customer service by addressing client inquiries promptly and professionally.
• Reconciled daily AR ledger and verified proper posting.
• Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
• Updated aging reports based on daily audits.
• Established credit limits based on thorough risk assessments, minimizing potential losses.

• Enhanced team productivity by providing regular training on accounting software and tools.
• Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
• Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
• Evaluated customer creditworthiness using financial analysis techniques, safeguarding company assets from potential losses.
• Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
• Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
• Maintained strong relationships with clients by addressing inquiries promptly and professionally.
• Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
• Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
• Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
• Oversaw credit approval process for new customers, minimizing risk of bad debt writeoffs.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Managed calendars and scheduled appointments to maintain smooth flow of operations.