Debbie OBrien
Chapleau,ON
Summary
Adept in office administration and customer service, I excel in high-pressure environments, as demonstrated at Air Canada Jazz where I significantly enhanced customer loyalty. Skilled in data entry and adept at managing sensitive information, my proactive approach and ability to maintain professionalism under pressure set me apart.
Overview
35
35
years of professional experience
Work History
Administrative Assistant
Chapleau Cree First Nation
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Booked Clients for Hotels and Medical travel.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Mt Brydges Ford
04.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Air Canada Jazz
03.1990 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Office Assistant
Trios College
London, ON10.2017
Legal Administrative Assistant
Seneca College of Applied Arts And Technology
North York, ON04.1996
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Chapleau Cree First Nation
09.2021 - Current
Receptionist
Mt Brydges Ford
04.2021 - 09.2021
Customer Service Representative
Air Canada Jazz
03.1990 - 03.2015
Medical Office Assistant
Trios College
Legal Administrative Assistant
Seneca College of Applied Arts And Technology
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