Debbie McCullough

• Deliver expert assistance to front-line departments.
• Second-level support for customer inquiries, redistribution of accounts, hardship program and escalations.
• Assist with system reporting and peer support through MS Teams.

• Served as primary contact for inbound calls from credit customers and retail stores.
• Addressed diverse issues, questions, concerns, and complaints effectively.
• Processed corrections and adjustments to customer accounts promptly.

KM Author

• Review KM articles to ensure the information is up to date.
• Add new documents and processes as requested.

TPRO

• Open, sort, and distribute incoming mail.
• Review and print emails for name changes and deceased accounts.
• Work on deceased cases, ensuring proper documents are scanned into Filenet, and accounts are updated accordingly.
• Complete and submit documents for Credit Protector and Canada Life claims.
• Review and work on complaint cases, creating complaint letters to be printed and mailed.

CRT

• Assisted management with the accuracy and tracking of complaint cases.

DISPUTES

• Created cases for customer disputes.

RETAIL BANKING

• Assisted with MOA setup