Debbie Long
Hollister
Summary
Dedicated Patient Care Specialist skilled in patient data management, EHR utilization, and HIPAA compliance. Proven ability to enhance patient intake processes and ensure accurate insurance verification.
Overview
7
7
years of professional experience
Work History
New Patient Care Specialist II
Cardinal Healthcare Solutions
Dublin
03.2022 - 03.2026
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collected and verified patient information, enhancing accuracy of medical records.
- Utilized electronic health record systems to input and manage patient data.
- Provided clarity on insurance coverage, eligibility requirements, and payment options for patients.
- Attended meetings and trainings to enhance job performance.
- Facilitated communication between departments, streamlining patient intake process.
Customer Care/Permit Coordinator
Black Diamond Paver Stones and Landscape
San Jose
05.2019 - 12.2022
- Coordinated permit applications for landscape and paving projects, ensuring timely submissions and compliance with local regulations.
- Maintained organized records of all permit documentation and approvals to facilitate quick access and streamline review processes.
- Assisted project managers in understanding permitting requirements and processes.
- Collaborated with contractors to gather necessary information for permits, enhancing communication and reducing delays in project timelines.
- Scheduled inspections and followed up on approval timelines with agencies.
- Responded promptly to inquiries from customers regarding permit status or general questions about permitting processes.
Education
High School Diploma -
Prospect High School
Saratoga, CA06-1987
Skills
- Patient data management
- EHR system utilization
- HIPAA compliance
- Patient intake coordination
- Insurance verification
- Customer relationship management
- Customer service
- Verbal and written communication
- Call documentation skills
- Complaint resolution
- Attention to detail
- Time management
Timeline
New Patient Care Specialist II
Cardinal Healthcare Solutions
03.2022 - 03.2026
Customer Care/Permit Coordinator
Black Diamond Paver Stones and Landscape
05.2019 - 12.2022
High School Diploma -
Prospect High School