Summary
Overview
Work History
Education
Skills
References
Timeline
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Debbie LaPlante

Mississauga,ON

Summary

Accommodating and reliable customer service professional with a strong ability to handle difficult situations. Offering commitment to continuous improvement to enhance the overall customer experience. Highly organized, proactive, and solid team player. Accommodating and reliable customer service professional with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

14
14
years of professional experience

Work History

Client Service Representative

TSOA Fleet Ltd.
Mississauga, ON
05.2019 - Current
  • Handle moves of all sizes and distances with efficiency, leveraging a technology-driven system to streamline logistics.
  • Facilitated clean and timely communication between drivers, clients, and the advisory team for a smooth and hassle-free experience.
  • Ensure top-tier safety standards during transportation, maintaining a commitment to fast and reliable delivery.
  • Manage all paperwork to navigate the complexities of provincial vehicle registration and plating.

National Fleet Partnership Solutions Parnter

Element Fleet Management
Mississauga, ON
02.2010 - 05.2024
  • collaborate with internal teams to streamline communication and coordination, ensuring seamless service delivery
  • develop and implement action plans, utilizing tracking tools to ensure timely resolution of client issues and needs.
  • conduct in-depth assessments to understand clients business and fleet requirements
  • foster strong client relationships through effective communication and a proactive approach to problem-solving

Landscape Enhancement Foreman

International Landscaping Inc.
Milton, ON
04.2017 - 05.2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Increased productivity by improving employee morale and cross-functional communications.
  • Trained new employees in safety regulations, operational procedures, and company policies.
  • Coordinated with other departments to ensure project deadlines were met.
  • Organized meetings with clients to discuss project specifications and expectations.
  • Reported project progress, site problems and labor status to supervisors.
  • Managed inventory levels of supplies necessary for job completion.

Education

Some College (No Degree) - Forestry

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON

Skills

  • Customer Service
  • Customer Support
  • Client Relations
  • Effective Communication
  • Policy updates and recommendations
  • Problem-solving
  • Action Plan Development
  • Client Sensitivity
  • Documentation and paperwork management

References

References available upon request.

Timeline

Client Service Representative

TSOA Fleet Ltd.
05.2019 - Current

Landscape Enhancement Foreman

International Landscaping Inc.
04.2017 - 05.2019

National Fleet Partnership Solutions Parnter

Element Fleet Management
02.2010 - 05.2024

Some College (No Degree) - Forestry

Sault College of Applied Arts And Technology

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Debbie LaPlante