Debbie Kootenay
Box 992 Mini Thni,AB
Summary
Dynamic professional with a proven track record at H.G Smith and Associates, excelling in customer service and organization. Expert in multi-line phone systems and adept at problem-solving, I consistently enhanced client experiences while maintaining a calm demeanor in high-pressure situations. Committed to delivering exceptional results and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Receptionist
H.G Smith and Associates
Mini Thni AB
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Blackjack Dealer
Stoney Nakoda Resort & Casino
Mini Thni AB
10.2010 - Current
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled [Number] cash out and buy in transactions each night.
Education
Shawnessy Post Secondary High School
Calgary, AbSkills
- Telephone skills
- Organization skills
- Time management
- Professional demeanor
- Calendar management
- Multi-line telephone systems
- Bookkeeping
- Front desk operations
- Multi-line phone system operation
- Calm demeanor
- Multi-line telephone skills
- Customer service
- Call answering and routing
- Problem-solving
Languages
English
Timeline
Receptionist
H.G Smith and Associates
08.2023 - Current
Blackjack Dealer
Stoney Nakoda Resort & Casino
10.2010 - Current
Shawnessy Post Secondary High School