Debbie Kelly
Conception Bay South,NL
Summary
Dependable and experienced in management, always ready to take on additional responsibilities to ensure tight deadlines are met. Enthusiastic team player with a strong work ethic and advanced problem-solving skills to tackle complex challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher, operation manager
On Side Restoration
St. John's, NL, Canada
07.2023 - 12.2024
- 1 day asbestos course
- Certified in Standard First Aid & CPR/AED Level C
- IICRC Fire & Smoke Damage Restoration
- IICRC Odor Control
- IICRC Trauma & Crime Scene
- Abide by all Health and Safety regulations, whether it be by Company or Government
- Dispatch Emergency
- Dispatch Content
- Dispatch Demo/ Removals
- Dispatch Rebuild
- Contacting Insureds to make sure we can schedule crews for the task
- Updating the Project Managers regarding progress of jobs
Contents Technician
On Side Restoration
St. John's, NL, Canada
08.2020 - 07.2023
- Compile an inventory using inventory software
- Pack contents of homes and businesses
- Attach identification tags with proper address
- Cleaning contents and Structures
- With in a year I Received my Fire & Smoke Damage Restoration Odor Control Certification
- Learned many new skills along the way
- Trained new hires
Content Manager
On Side Restoration
Halifax, NS, Canada
06.2022 - 06.2023
- As a supervisor, my duties include but are not limited to, Leading the contents department using a combination of vision, people skills, management abilities and a passion for organization and structure
- Responsibilities include Overall management of content-related activities
- Fostering a customer-focused environment
- Building, developing and evaluating the contents team
- Day-to-day management of the contents department, including but not limited to scheduling, budgeting, creating, and reporting, as well as ensuring compliance with policy and procedures
- Certified in Fire & Smoke Damage, Odor Control, and Trauma & Crime Scene cleanup
Team Lead Sales Associate
Dollarama
St. John's, NL, Canada
02.2016 - 10.2020
- Monitored sales team performance and provided constructive feedback
- Reported sales data to upper management as directed
- Provided exceptional customer service to foster client loyalty and satisfaction
- Operated POS system to itemize and complete an average of customer purchases
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Store renovations, bank orders, warehouse duties, seasonal merchandise change overs
- Visual merchandising
- Stand in as Acting Manager until replacement
Assistant Manager
AAA
Mount pearl, NL, Canada
06.2015 - 07.2017
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
- Monitored and evaluated teams, identifying and targeting opportunities for improvement
- Managed all merchandising, replenishment and inventory decisions to drive growth
- Addressed and resolved strategy issues to support sales management and guide business direction
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Building Manager
Killam properties
St. John's, NL, Canada
06.2014 - 06.2015
- Planned and scheduled general maintenance, major repairs, and remodeling projects
- Ensured that snow and ice were removed from common outdoor areas, including parking lots and entrances
- Inspected grounds and facilities to identify necessary repairs
- Collected rent, deposits, and payments from tenants
- Performed regular inspections of the facility and documented all inspection information in reports
- Developed and maintained a list of properties suited to different needs and budgets
Building Manager
Timbercreek
Halifax, NS, Canada
09.2013 - 06.2014
- Planned and scheduled general maintenance, major repairs, and remodeling projects
- Inspected grounds and facilities to identify necessary repairs
- Managed operations, maintenance, and improvement of properties
- Performed regular inspections of the facility and documented all inspection information in reports
- Ensured that snow and ice were removed from common outdoor areas, including parking lots and entrances
- Collected rent, deposits, and payments from tenants
- Developed and maintained a list of properties suited to different needs and budgets
Education
Some college -
Skills
- OPERATIONS
- Management
- Restoration Industry Experience
- Sales Support
- American Sign Language
- SALES
- Water Damage Restoration
- RECEPTIONIST
- Merchandising
- Fire Restoration
- CUSTOMER SERVICE
- Recruiting
- Purchasing
- Super
- Organizational
- Strategic Planning
- Sales Management
- POS
- Negotiation
- Content Management
- RETAIL SALES
- Training & Development
- Restoration
Languages
English
Elementary
Certification
- IPac, 06/01/23, 06/01/28, Certificate in IPAC Training
- Trauma & Crime Scene, 04/01/23
- Fire & Smoke Damage Restoration Odor Control, 04/01/23
- Odor Control, 04/01/21, 04/01/23
Timeline
Dispatcher, operation manager
On Side Restoration
07.2023 - 12.2024
Content Manager
On Side Restoration
06.2022 - 06.2023
Contents Technician
On Side Restoration
08.2020 - 07.2023
Team Lead Sales Associate
Dollarama
02.2016 - 10.2020
Assistant Manager
AAA
06.2015 - 07.2017
Building Manager
Killam properties
06.2014 - 06.2015
Building Manager
Timbercreek
09.2013 - 06.2014