Debbie Jackson

Built strong relationships with customers through positive attitude and attentive response.

Mentored and guided employees to foster proper completion of duties.

Maintained positive customer relations by addressing problems head-on implementing successful corrective actions.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Maintained department by completing weekly reports and making sure shelves were properly stocked.

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Worked flexible hours, night,weekend and holiday shifts.
• Carried out day to day duties accurately and efficiently.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Handled multiple calls per day to address customer inquiries and concerns.
• Prepared schedules up to 3 weeks in advance for 35 employees.
• Completed and submitted payroll on a weekly basis.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Communicated with managers of other departments to maintain transparency.
• Partnered with merchandising team to plan and execute floor moves,merchandise placement and overall sales set-up.
• Open and closing of the store, taking nightly deposit to the bank.
• Shifts included working all shifts including days, nights, weekends and holidays as required.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees.
• Assisted with hiring, training and mentoring new staff members.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.