Summary
Overview
Work History
Education
Skills
Timeline
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DEBBIE HANLON

St. John's,NL

Summary

Dynamic Office Administrator with proven expertise at Stella's Circle, enhancing customer satisfaction through effective communication and issue resolution. Skilled in database management and event coordination, I excel in multitasking and fostering positive workplace relationships, ensuring seamless operations and compliance with industry standards. Committed to optimizing office efficiency and team productivity.

Overview

30
30
years of professional experience

Work History

Office Administrator

Stella"s Circle
09.2009 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
  • Enhanced customer service by developing feedback system that addressed client concerns promptly.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.

Office Administrator

Newfoundland and Labrador College of Social Worker
05.1994 - 09.2009
  • Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
  • Led organization of annual corporate events, coordinating logistics to ensure seamless execution.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Education

Administrative Assistant - Administrative Assistant

College of The North Atlantic
St. John's, NL
03-1983

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Office management
  • File organization
  • Customer engagement
  • Verbal communication
  • Document management
  • Mail handling
  • Bookkeeping
  • Telephone reception
  • Document scanning
  • Customer relationship management (CRM)
  • Scheduling appointments
  • File maintenance
  • Payroll
  • Calendar management
  • Report preparation
  • Schedule and calendar management
  • Word processing
  • Inbound phone call handling
  • Payroll administration
  • Supply inventory
  • Spreadsheet development
  • Business administration
  • Inventory management
  • Managing office supply inventory
  • Office supply management
  • Expense reporting
  • Event coordination
  • Meeting coordination
  • Mail routing
  • Meeting planning
  • Computer skills
  • Scheduling and coordinating
  • MS office
  • Decision-making
  • Professional and courteous
  • Interpersonal relations
  • Good judgment

Timeline

Office Administrator

Stella"s Circle
09.2009 - 07.2024

Office Administrator

Newfoundland and Labrador College of Social Worker
05.1994 - 09.2009

Administrative Assistant - Administrative Assistant

College of The North Atlantic

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DEBBIE HANLON