Debbie Gunn
Oromocto,NB
Summary
Professional Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Administration Assistant
Corrective Health Services
Fredericton, NB
02.2019 - Current
- Greet incoming visitors professionally and provide friendly, knowledgeable assistance.
- Answer phone promptly and direct incoming calls to correct offices.
- Coordinate patient check-in, check- out and payments for services rendered.
- Use computer programs and registration systems to process patients for routine procedures.
- Communicate with clients and update client records.
- Maintain confidentiality of information regarding clients and company.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Restock supplies and submit purchase orders to maintain stock levels.
- Reconcile cash drawer at start and end of shift, accounting for errors and resolving discrepancies.
Customer Service Specialist
Simplii Financial
Fredericton, NB, NB
06.2001 - 08.2017
- Processed client's banking applications and safeguarded their personal information.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 80 calls per shift to meet fast-paced call center demands.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped train new staff and peer mentored during the new hiring of staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Office Administration - Medical Office
New Brunswick Community College
Fredericton, NB 09.2017 - 06.2019
Skills
- Proficient in Microsoft Office Applications
- Computerized accounting - Sage 50
- Meditech
- Records management
- Medical Transcription & Terminology
- Advanced document formatting
- Customer service and ability to handle difficult clients
- Ability to work in a fast past environment
- Efficient and detailed-oriented
- Punctual and team player
Timeline
Administration Assistant
Corrective Health Services
02.2019 - Current
Office Administration - Medical Office
New Brunswick Community College
09.2017 - 06.2019
Customer Service Specialist
Simplii Financial
06.2001 - 08.2017
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