Debbie Anger
Burlington,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
LCBO
Burlington, ON
10.2004 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Administrative Assistant
Ecodyne
Burlington, ON
01.2002 - 05.2004
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained staff directory and company policy handbook for human resources department.
- Performed research to collect and record industry data.
Administrative Secretary
Zenon Enviromental
Burlington
04.1995 - 12.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Bachelor of Arts - Business Administration
Niagara College
Welland, ON04.1979
High School Diploma -
St. Catharines Collegiate
St. Catharines, ON06.1977
Skills
- Call Documentation
- Calm and Professional Under Pressure
- Upselling Products and Services
- Order and Refund Processing
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Microsoft Internet Explorer
- Credit Card Payment Processing
- Inquiry Requests
- Cash Register Operations
- Answering Customer Questions
Timeline
Customer Service Representative
LCBO
10.2004 - 11.2020
Administrative Assistant
Ecodyne
01.2002 - 05.2004
Administrative Secretary
Zenon Enviromental
04.1995 - 12.2001
Bachelor of Arts - Business Administration
Niagara College
High School Diploma -
St. Catharines Collegiate
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