Debbie Flores
Galt,CA
Summary
Knowledgeable Customer Service Representative with a solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining a friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Overview
30
30
years of professional experience
Work History
Call Center Representative
Anthem
Sacramento, California
10.2021 - 07.2022
- Resolved customer inquiries using CRM systems to ensure timely and accurate responses.
- Documented customer interactions in compliance with company policies to maintain accurate records.
- Collaborated with team members to streamline call handling processes, improving overall efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Applied medical terminology knowledge to explain benefits and eligibility requirements to members.
Personal Assistant. Housecleaning.
complete Cleaning Service, Owner.
Sacramento, California
11.1999 - 10.2021
- Provide housecleaning services to customers, weekly, every other week, and monthly.
- Provide elderly customers with transportation to Doctor appointments, assist with grocery shopping, and cook meals.
- All of my customers were regular repeat customers, I never advertised, and my business thrived on word of mouth.
- My priority was complete and satisfactory customer service.
Financial Aid Assistant
Sacramento City College
Sacramento, California
07.1992 - 09.1994
- Assist students with gathering all financial aid documents needed to complete their applications.
- Review files to ensure all documents have been completed.
- Answer any questions students had in person as needed.
- Contact students via phone if they need help to collect any missing documents.
Education
High School Diploma -
John F Kennedy High School
Sacramento, CA12.1978
No Degree - Psychobiology
Sacramento City College
Sacramento, CASkills
- Windows
- Communication Skills
- Problem-solving skills
- Customer service
- Customer support
- Data entry
- Call center operations
- Complaint resolution
- Logging call information
Timeline
Call Center Representative
Anthem
10.2021 - 07.2022
Personal Assistant. Housecleaning.
complete Cleaning Service, Owner.
11.1999 - 10.2021
Financial Aid Assistant
Sacramento City College
07.1992 - 09.1994
High School Diploma -
John F Kennedy High School
No Degree - Psychobiology
Sacramento City College