Debbie Ehler
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
29
29
years of professional experience
Work History
Shipping Support Rep
Purolator Inc
01.2021 - 12.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Volunteer
Chedabucto Education Center
09.2015 - 01.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Supported school fundraising efforts by participating in outreach initiatives and event planning tasks.
- Served as a positive role model for students by exhibiting professional behavior at all times.
- Prepared materials for class activities and art projects.
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Enforced rules and instructions to maintain discipline.
- Assisted with organization and supervision of after-school activities for students.
- Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
Volunteer
Ocean View Manor
09.1994 - 06.1996
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Approached issues proactively to best meet current and future community needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Took and followed detailed directions from others.
- Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
Education
Data Employment Program
Solutions Learning Centre
Dartmouth, NS12.2024
Continuing Care Assistant
NSCC Strait Area Campus
Port Hawkesbury, NS09.2006
High School Diploma -
Guysborough Memorial High
Guysborough, NS01.1994
Skills
- Customer support/Customer relations
- Goal-oriented mindset
- Data entry proficiency
- Client relationship building
- Filing
- Staff training
- Complaint handling
- Records management/Paperwork processing
- Telephone reception
- Active listening/Critical thinking
- Technical troubleshooting
- Microsoft Office
- Performance tracking
- Scheduling
- Follow-up skills
- Prioritization
Volunteer Experience
- Ocean View Manor, Eastern Passage, NS, 2 Years
- Chedabucto Education Center, Guysborough, NS, 2 Years
Training
- WHMIS, Solutions Learning Centre, 2024
- Occupational Health and Safety, 2021
- The Respectful Workplace, Safe Check, 2024
- Mentor Development Program, 2011
- Abuse Prevention Education Program, 2011
- U-First! Education Program, 2010
- Communication Essentials For The Workplace, 2010
- Safety Accountability And Communication, 2010
- Stay At Work/Return To Work Course, 2014
- Internal Responsibility System Course, 2015
- MS Office, 2010
- Data Entry, 2006
- Scheduling, 2006
- Dangerous Goods Specialist, 2021
Timeline
Shipping Support Rep
Purolator Inc
01.2021 - 12.2023
Volunteer
Chedabucto Education Center
09.2015 - 01.2017
Volunteer
Ocean View Manor
09.1994 - 06.1996
Data Employment Program
Solutions Learning Centre
Continuing Care Assistant
NSCC Strait Area Campus
High School Diploma -
Guysborough Memorial High
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