Debbie Da Rosa
Brampton,ON
Summary
A dedicated and professional individual with a proven track record in management, leadership, and communication. Known for being detail-oriented in problem-solving and planning. Ready to bring skills and expertise to make an immediate impact within your organization. As a dynamic professional, passionate about exceeding expectations and building strong customer loyalty.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Connect Hearing
10.2021 - Current
- Managing and maintaining client accounts while building relationships
- Demonstrating ability to manage multiple tasks while remaining adaptable and flexible
- Liaison with insurance companies to ensure successful third-party billing
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinics Hearing Care professionals.
Fulfillment Expert
Hudson's Bay
09.2018 - Current
- Focus on Signature Experience to our customers purchasing through auto-locate
- Responsible for maintaining and processing daily orders received for fulfillment
- Preparing all orders and shipment, following packaging guidelines and shipped daily
- Extremely organized, impeccable ability to prioritize daily workload and work under time constraints
- Knowledgeable on all PC systems
- Provided training to all new associates regarding fulfillment procedures and standards.
Operational Manager
Zellers
08.2009 - 01.2012
- Provided sales and customer service leadership to associates and projected Zellers vision through both excellent customer service and strong visual presentation techniques
- Ensured visual merchandising directives were implemented efficiently and maintained at all times
- Delegated tasks to our team to best maximize efficiency of store operations
- Managed the daily operations of the store and drove the business and developed the associates through a balanced leadership style
- Identify and resolve problems in a timely manner
- Assisting the Store Manager in achieving and exceeding the company's store sales and goals.
Education
Community Outreach Worker Diploma -
Sheridan College
BRAMPTON01.2004
Diploma -
St. Thomas Aquinas Secondary
BRAMPTON01.2000
Skills
Customer Service
Conflict resolution
Communication
Adaptability
Attention to detail
Time management
Problem solving
Billing coordination
Customer Relationship Management
Documentation and reporting
References
Available Upon Request
Timeline
Customer Care Representative
Connect Hearing
10.2021 - Current
Fulfillment Expert
Hudson's Bay
09.2018 - Current
Operational Manager
Zellers
08.2009 - 01.2012
Community Outreach Worker Diploma -
Sheridan College
Diploma -
St. Thomas Aquinas Secondary