Debbie Cyr
Saint John,NB
Summary
Accomplished Regional Director adept in change management and driving profitable growth, demonstrated through strategic operations streamlining and mentoring emerging leaders.
Excelled in fostering client relationships and achieving revenue growth, with a proven track record of enhancing employee relations and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
44
44
years of professional experience
Work History
Regional Director
BrokerLink
09.2023 - 03.2024
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Attended weekly meetings to discuss and optimize strategies.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Branch Director (Atlantic Canada)
Intact Insurance (formerly AXA)
07.1997 - 12.2020
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
- Assessed competitive landscape regularly to identify industry trends and develop appropriate strategies for staying ahead in the market.
- Enhanced branch performance by implementing effective management strategies and streamlining operations.
- Coordinated with corporate leadership to align branch goals with company objectives, ensuring a unified business strategy across all locations.
- Adapted swiftly to changing market conditions by revising sales strategies accordingly while maintaining focus on achieving organizational goals.
- Developed internal talent by identifying high-potential employees for leadership roles within the organization''s succession plan.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Claims Examiner
Guardian Insurance
06.1987 - 06.1997
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Researched claims and incident information to deliver solutions and resolve problems.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Achieved streamlined communication between departments by collaborating closely with underwriters, agents, and other stakeholders throughout the claims handling process.
- Identified opportunities for subrogation recovery through careful analysis of third-party liability cases, facilitating successful recoveries from at-fault parties or their insurers.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
Claims Adjuster
Kent General Insurance
06.1980 - 06.1987
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified suspicious losses and contacted manager for investigative assistance.
Education
FCIP - Management
Insurance Institute of Canada
10.1997
Skills
Employee Relations
Client Relationships
Relationship Building
Driving Profitable Growth
Results Driven
Action Orientated
Change management
Coaching and Mentoring
Goal Setting
Effective leader
Revenue Growth
Sound Judgment
Accomplishments
- Served as a Board Member for IINB
- Co-founded WICC movement in New Brunswick
- Leadership training with LCI
- Participated on Advisory Committee with NBCC to establish Insurance Program through local Community Colleges.
- Participated on Intact Foundation to identify Climate change initiatives and funding needed.
- Served as a Board member on Canada Games committee. Focused on providing necessary funding for athletes and local sports organizations.
Languages
English
Native or Bilingual
French
Limited Working
IINB Board of Director
Advocated for local chapter to encourage education and training.
Worked with committee to maintain excellence in our industry
Timeline
Regional Director
BrokerLink
09.2023 - 03.2024
Regional Branch Director (Atlantic Canada)
Intact Insurance (formerly AXA)
07.1997 - 12.2020
Claims Examiner
Guardian Insurance
06.1987 - 06.1997
Claims Adjuster
Kent General Insurance
06.1980 - 06.1987
FCIP - Management
Insurance Institute of Canada
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