DEBBIE CATAYONG
Calgary,AB
Summary
Dynamic and results-oriented professional with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and adept at building positive rapport and delivering exceptional customer service. Excels in teamwork, collaboration, and relationship management, driving performance metrics and fostering community engagement.
Overview
3
3
years of professional experience
Work History
Stylist
Mejuri
10.2024 - Current
- Delivered best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
- Drove the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
- Educated customers on Mejuri’s brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services
- Worked on a team of motivated and collaborative people who are unified by our corporate mission
- Supported in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Child Caretaker
Halaburda Family
09.2023 - 08.2024
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided full-time physical and emotional care for three children aged 2 to 6, ensuring their safety and well-being
- Organized daily activities, prepared meals and assisted with academic assignments
- Created a nurturing, structured and stimulating home environment resulting in improved behavior and academic performance
- Collaborated with parents to establish consistent routines resulting in overall better child development
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Educator/Expeditor
Lululemon Athletica
08.2023 - 01.2024
- Presented and provided guests with product, culture, and community education by speaking authentically about product use
- Communicated special features, benefits, fabric properties, usage and best care instructions of Lululemon products
- Received and processed stock received from warehouse
- Ensured stock replenishment in work areas
- Utilized the Point of Sale cash system, processes payments, refunds, exchanges, and issues gift cards
Social Media Assistant
CSULB ASI Communication
07.2022 - 11.2022
- Curated, cultivated and maintained content across 5 social media channels ensuring cohesive online brand identity
- Assisted with brand relationships and campaign content with Universal Studios, Los Angeles Kings, Los Angeles Angels, and Columbia Sportswear
- Created, strategized, and organized social media content on an editorial calendar
- Pitched, developed, and produced short video content on Instagram resulting in a 10% increase in follower growth
- Tracked, analyzed and reported weekly analytics and KPIs to management using Google analytics
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Reported social media performances and engaged with digital communities to build positive regard for the university.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
Orientation Leader
CSULB Student Orientation Advising & Registration
04.2022 - 09.2022
- Helped students troubleshoot and resolve issues with registration.
- Assisted with transition to college life by providing one-on-one support.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
- Led and presented interactive workshops that engaged and informed students about university resources, safety, and policies.
- Facilitated and guided orientation to Campus Life & Resources that explored student support services.
Event Planner/Program Assistant
Beach Pride Events
01.2022 - 07.2022
- Planned and coordinated university-wide events like concerts or speaker platforms that included Daniel Caeser, Giveon, Diane Guerrero, Terry Crews, Ken Jeong, and Rainn Wilson
- Led, coordinated, and managed volunteers and volunteer roles during events
- Created, compiled, and calculated program proposals, budgets, evaluations and end-of-year reports
- Designed, crafted and distributed flyers, posters, banners, and other promotional or informational materials
- Established working relationships with clients by organizing various events.
- Coordinated with participating vendors during event planning.
- Coordinated schedules and timelines for events.
Beauty Advisor
Sephora
08.2021 - 01.2022
- Analyzed client beauty needs and presented knowledgeable beauty services
- Ensured operational excellence and aided in inventory control
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
Education
Bachelor of Arts - Political Science
California State University Long Beach
Long Beach, California05-2024
Skills
- Teamwork and collaboration
- Active listening
- Presentations and demonstrations
- Relationship building and management
- Organization
- Attention to detail
- Records management
- Time Management
- Adaptable
- Marketing
- Building positive rapport
- Creative thinking
Languages
English
Native or Bilingual
French
Elementary
Italian
Elementary
Tagalog
Elementary
Timeline
Stylist
Mejuri
10.2024 - Current
Child Caretaker
Halaburda Family
09.2023 - 08.2024
Educator/Expeditor
Lululemon Athletica
08.2023 - 01.2024
Social Media Assistant
CSULB ASI Communication
07.2022 - 11.2022
Orientation Leader
CSULB Student Orientation Advising & Registration
04.2022 - 09.2022
Event Planner/Program Assistant
Beach Pride Events
01.2022 - 07.2022
Beauty Advisor
Sephora
08.2021 - 01.2022
Bachelor of Arts - Political Science
California State University Long Beach
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