Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Bettencourt

Mississauga,ON

Summary

Dynamic professional with nearly 20 years of diverse experience. Renowned for exceptional customer service and adept at managing safety protocols. Bilingual in English and Portuguese, with strong communication skills that enhance passenger experiences and foster team collaboration. Proven ability to thrive in high-pressure environments.

Overview

19
19
years of professional experience

Work History

Flight Attendant/In-charge

Air Canada Rouge
Mississauga, ON
01.2025 - Current
  • Deliver pre-flight briefings and leadership to crew when acting as in-charge
  • Communicates with cabin crew, flight deck crew and ground personal as needed
  • Conducts pre-flight checks to ensure cabin is ready for takeoff
  • Demonstrates the use of use of emergency and safety equipment
  • Serving beverages, meals and snacks to passengers on board, as well as other service related duties
  • Assisting and greeting passengers during boarding and deplaning, while providing additional assistance for passengers with special needs
  • Reassuring passengers during aircraft turbulence and ensuring safety at all times
  • Administering first aid and medical care, as required, in the case of an emergency
  • Providing instruction, including emergency evacuation procedures to passengers, including pre-flight safety briefings

Pre-Board Screening Officer

Garda World Inc
Mississauga, ON
10.2016 - 09.2025
  • Greet, direct, and inform passengers through the airport screening processes in multiple areas of the airport.
  • Processes passengers, non-passengers, flight crew and their baggage prior to entry into secured airport areas.
  • Acted as manager on occasion, in order to help deliver breaks, relieve and manage employees at the checkpoint
  • Operates X-ray Machine to ensure no illegal, prohibited, or non-permitted items enter secured areas
  • Conducts physical searches of persons and belongings, through direct contact and maintains safety at all times
  • Uses Walk-Through Metal Detector and the Hand-held Metal Detector to screen passengers entering secured areas
  • Operates the Full Body Scanner machine, Explosive Detection machines, Boarding Pass Process machine and more

Registered Early Childhood Educator

Treasured Moments Kids
Etobicoke, ON
04.2014 - 01.2019
  • Toddler teacher in busy classroom, responsible for the physical, emotional and educational well-being of young children
  • Planned and implemented educational and developmentally appropriate programming for young children
  • Initiated oral and written communication with staff, parents and families on a daily basis
  • Assisted children through daily eating, sleeping and toilet routines and provided daily learning and play experiences
  • Maintained child and classroom records, classroom tidiness and ensured child safety at all times

Airport Customer Care Agent

Servisair
Mississauga, Ontario
09.2012 - 04.2014
  • Administered all aspects of airport operations including customer service, and assisting passengers on airport grounds.
  • Demonstrated physical ability to accomplish airport functions and demands.
  • Assisted passengers that require mobile assistance and performed carry-on of passengers onto aircraft seats.
  • Assisted passengers through pre-board screening checkpoint and ensured passengers meet flights on time
  • Provided professional customer service to travelling passengers and adhered to airport security protocols
  • Answered passengers' questions and/or concerns regarding flight information ei. Flight times, gates, directions etc
  • Maintained communication with dispatch, colleagues, airlines, airport authorities, and passengers

Merchandise Operations Associate

HBC - Zellers
Mississauga, ON
07.2006 - 06.2012
  • Administered all aspects of retail operations including, but not limited to, customer service, merchandising, new staff training and assisting customers on the sales floor.
  • Demonstrated physical ability to accomplish store functions and demands.
  • Known for exemplary customer service, team player mindset and exceptional commitment to Zellers brand image.
  • Assisted customers on the sales floor with product questions and out of stock situations and kept sales floor tidy
  • Resolved customer complaints and reported major customer issues to management and worked switchboard operations
  • Experience handling cash at checkout during peak hours of the retail operation, and performed store announcements

Education

College Certificate - Office Administration

Sheridan College
Mississauga, ON
04-2017

College Diploma With Honours - Early Childhood Education

Humber College
Etobicoke, ON
06-2012

High School Diploma With Honours -

Philip Pocock Secondary School
Mississauga, ON
06-2008

Skills

  • Fluent in English and can communicate in Portuguese and can assist in French and Spanish
  • Almost 20 years of work experience
  • Strong focus in customer service experience
  • Variety of experience and transferable skills

Timeline

Flight Attendant/In-charge

Air Canada Rouge
01.2025 - Current

Pre-Board Screening Officer

Garda World Inc
10.2016 - 09.2025

Registered Early Childhood Educator

Treasured Moments Kids
04.2014 - 01.2019

Airport Customer Care Agent

Servisair
09.2012 - 04.2014

Merchandise Operations Associate

HBC - Zellers
07.2006 - 06.2012

College Certificate - Office Administration

Sheridan College

College Diploma With Honours - Early Childhood Education

Humber College

High School Diploma With Honours -

Philip Pocock Secondary School

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Debbie Bettencourt