Debbie Baxter

I am currently retiring from 25 years of service at Holland Christian Homes.

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Adhered to professional house cleaning checklist.
• Worked with seniors who had Alzheimer and Dementia

• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Educated employees on register use, merchandising, and customer service.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Managed staffing levels to provide optimal support for cash register operations.
• Facilitated and logged store opening, closing, and shift changes.
• Maintained stock to meet expected customer demand.