Debbie Bartakovic
Summary
Proven Member Support Specialist with a track record of enhancing member satisfaction at Firstwest Credit Union. Skilled in customer service and issue resolution, demonstrated through improved team performance metrics. Excels in empathetic communication and effective problem-solving, fostering strong member relationships.
Adept at managing high call volumes with patience and professionalism. Knowledgeable and dedicated customer service professional with extensive experience working with our Member Advice Centre.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members and employees. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and people-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
43
43
years of professional experience
Work History
Member Support Specialist
Firstwest Credit Union
07.2011 - Current
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Implemented feedback from quality assurance reviews, leading to improved performance metrics within the team.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information to each caller.
- Proactively identified potential issues affecting members and escalated them to appropriate departments for swift resolution.
- Developed strong relationships with members through empathetic communication and effective problem-solving skills.
Several Accounting Positions
Weststone Properties/Glenlea Homes /Qualico Homes
01.1981 - 12.2009
Over the course of my career, I have worked in many positions that were accounting related. Cost accounting (3 years), Accounts Payable (15 + years). Worked with vendors, contractors, management teams to professionally keep all accounts up to date.
Skills
- Patience and composure
- Exceptional communication
- Customer Service
- Customer Support
- Call center experience
- Complaint Handling
- Policy understanding
- Issue Resolution
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Understanding Customer Needs
Languages
English
Full Professional
Enjoy volunteering with co-workers. Have done work with the Full Cupboard, Food Banks,
Have had they privilege to work along side my co-workers with the Full Cupboard, Food banks, showcasing Envision's culture at hockey games and music festivals in and around the Lower Mainland.
Timeline
Member Support Specialist
Firstwest Credit Union
07.2011 - Current
Several Accounting Positions
Weststone Properties/Glenlea Homes /Qualico Homes
01.1981 - 12.2009
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