Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Debas Sultan Bulla

Edmonton,AB

Summary

Accomplished English Interpreter and Social Worker with a proven track record at IOM Canada, adept in simultaneous and consecutive interpreting, and skilled in fostering client well-being. Enhanced field operations efficiency by 30% through innovative strategies. Known for exceptional empathy and communication, effectively bridging language barriers and connecting individuals with critical resources.

Overview

24
24
years of professional experience

Work History

English Interpreter

IOM Canada
03.2022 - 06.2024
  • Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.
  • Facilitated and supported participation and social communication.
  • Provided professional translation services for various written materials, ensuring accuracy and consistency throughout the documents.
  • Communicated clearly in written English with internal and external customers.
  • Ensured optimal service quality by adhering to strict confidentiality guidelines when dealing with sensitive information.
  • Served as a linguistic consultant for colleagues, offering support and guidance on challenging interpretation assignments.
  • Improved interpreter training programs by sharing best practices with colleagues during internal seminars and presentations.

Social Worker

RRS( Refugee Ressetlment Service)
04.2023 - 03.2024
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.

English Tutor

Self-employeed
09.2017 - 05.2019
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
  • Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.

Sales Assistant

Setit International Plc
09.2012 - 07.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Social Worker and Refuggee Rehabilitation Officer

Ministry Of Labour And Human Welfare
05.2006 - 09.2013
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Advocated for clients to assure respected rights and wishes.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Supported clients and families with empathy and compassion during difficult times.

Relief and Logistics Field Officer

Eritrean Relief And Refugee Commission
11.2000 - 05.2006
  • Improved field operations efficiency by implementing innovative data collection and reporting techniques.
  • Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
  • Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.
  • Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
  • Enhanced team collaboration through regular communication, training sessions, and joint project initiatives.

Education

Economics And Finance

University of Asmara
Asmara,Eritrea
07.2001

Skills

  • Fluent English
  • Telephone interpreting
  • Simultaneous interpreting
  • Consecutive Interpreting
  • Immigration interpreting

Languages

English
Professional Working
Arabic
Limited Working

Timeline

Social Worker

RRS( Refugee Ressetlment Service)
04.2023 - 03.2024

English Interpreter

IOM Canada
03.2022 - 06.2024

English Tutor

Self-employeed
09.2017 - 05.2019

Sales Assistant

Setit International Plc
09.2012 - 07.2017

Social Worker and Refuggee Rehabilitation Officer

Ministry Of Labour And Human Welfare
05.2006 - 09.2013

Relief and Logistics Field Officer

Eritrean Relief And Refugee Commission
11.2000 - 05.2006

Economics And Finance

University of Asmara

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Debas Sultan Bulla