Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Debasis Ganguli

Morden,MB

Summary

Dynamic professional with extensive experience in banking, notably at BRAC Bank Chandpur SME, Bangladesh. Excelled in enhancing client relationships and operational efficiency, demonstrating financial acumen and critical thinking. Achieved significant customer retention through exceptional service and adept at multitasking with proficiency in Microsoft Excel. Skilled in fostering team growth and meeting ambitious targets.

Overview

19
19
years of professional experience

Work History

Cabinet Packager

Decor Cabinets Ltd.
05.2019 - Current
  • Following packing processes to increase speed and accuracy.
  • Maintaining a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Labeling packages with appropriate shipping information for accurate deliveries.
  • Consistently meeting or exceeding daily productivity targets through effective time management and prioritization of tasks.
  • Following safety protocols to prevent accidents and injuries.
  • Adapting quickly to new packaging technologies, keeping operations modern and efficient.
  • Operating moulding machine, cleaning, lubricating time to time
  • Generating idea and sharing with supervisor and team.

Senior Branch Relationship Officer

BRAC Bank Chandpur SME
07.2012 - 04.2019
  • Enhanced client relationships through personalized financial advice and product recommendations.
  • Actively participated in professional development opportunities such as workshops or seminars to stay informed about industry advancements.
  • Developed strong rapport with customers, fostering long-term business relationships and loyalty.
  • Maintained strict compliance with regulatory requirements, minimizing potential risks and ensuring smooth branch operations.
  • Delivered exceptional customer service, resulting in increased customer retention rates and positive feedback scores.
  • Conducted regular reviews of client accounts, proactively identifying opportunities for further business development.
  • Collaborated with team members to achieve branch targets, contributing to overall organizational growth.
  • Mentored junior staff members, providing guidance on best practices for relationship management and sales techniques.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Officer-General Banking

BRAC Bank, Chandpur SME
10.2005 - 06.2012

· Performed routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks

· Opened and closed a variety of types of accounts, process address changes, and collect security box rental fees

· Maintained and balanced the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed

· Complied and stayed up-to-date with applicable laws and regulations

· Promoted strong customer and client interactions, built relationships and participated in cross-selling, and offered new products and features

· Demonstrated good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery

· Actively contributed to meet the branch business goals, as well as individual sales and customer service goals

· Reported daily transactions and activities to the Operations Manager

Education

Certificate - Investment Funds in Canada (IFC)

Canadian Securities Institute
Canada
11-2024

MBA - Accounting & Information Systems

University of Dhaka
Dhaka, Bangladesh
10-2005

BBA - Accounting & Information Systems

University of Dhaka
Dhaka, Bangladesh
06-2004

Skills

  • Successfully completed Investment Funds in Canada Course
  • Long term Banking experience
  • Financial acumen
  • Understanding Client needs and products
  • Time management
  • Critical thinking
  • Customer relationships
  • General Banking
  • Well organized and an excellent follower
  • Proficient in Microsoft excel and other software
  • Multitasking ability

Languages

English
Professional Working
Bengali
Native or Bilingual
Hindi
Limited Working

Timeline

Cabinet Packager

Decor Cabinets Ltd.
05.2019 - Current

Senior Branch Relationship Officer

BRAC Bank Chandpur SME
07.2012 - 04.2019

Officer-General Banking

BRAC Bank, Chandpur SME
10.2005 - 06.2012

Certificate - Investment Funds in Canada (IFC)

Canadian Securities Institute

MBA - Accounting & Information Systems

University of Dhaka

BBA - Accounting & Information Systems

University of Dhaka
Debasis Ganguli