Dynamic professional with extensive experience in banking, notably at BRAC Bank Chandpur SME, Bangladesh. Excelled in enhancing client relationships and operational efficiency, demonstrating financial acumen and critical thinking. Achieved significant customer retention through exceptional service and adept at multitasking with proficiency in Microsoft Excel. Skilled in fostering team growth and meeting ambitious targets.
· Performed routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
· Opened and closed a variety of types of accounts, process address changes, and collect security box rental fees
· Maintained and balanced the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
· Complied and stayed up-to-date with applicable laws and regulations
· Promoted strong customer and client interactions, built relationships and participated in cross-selling, and offered new products and features
· Demonstrated good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
· Actively contributed to meet the branch business goals, as well as individual sales and customer service goals
· Reported daily transactions and activities to the Operations Manager