Viktoria Eszter Varga
Budapest,Hungary
Summary
I am a Hungarian professional with strong educational background and enthusiastic and multilingual hospitality professional with extensive experience in front office operations, guest relations, and administrative roles in high-end hotels across Europe, the Middle East,America. Adept in customer service, appointment scheduling, and managing client experiences with professionalism and grace. Actively seeking a Spa Receptionist position in Damara Day Spa in Edmonton,Alberta Canada to contribute strong interpersonal skills and operational expertise to enhance guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PA to CEO / Vice President
Bin Otaiba Hotels
10.2019 - Current
- Handling emails, reports from UK, South Africa and UAE properties
- Create hotel bookings and issue tickets, visas for business and leisure purpose
- Arrange and organize meetings, conferences and events
- Communicate and follow up on the upcoming and existing projects
Assistant Human Resources Manager
Bin Otaiba Hotels (Corniche Hotel)
12.2022 - 12.2024
- To arrange trainings for new joiners, supervisors
- To assist in payroll and support admin tasks
- To maintain and update team member records
- To arrange events and gatherings for the team
- To train employees in greeting of guest and proper handling of bookings
Assistant Guest relations manager
Corniche Hotel Abu Dhabi
04.2021 - 09.2021
- Manage and supervise the front office operation
- Acting Duty manager / Manager on duty
- Manage guest relations department, monitoring social media platforms
- Recognizing and tracking VIP and long staying guests
Guest relations officer
Corniche Hotel Abu Dhabi
04.2019 - 04.2021
- Create and rebuild guest relations department following hotel standards and policies
- Prepare for VIP/long staying guests or for special occasions
- Performing courtesy calls, follow up on special requests
- Recognizing guest preferences, managing guest reviews
Guest relations agent
Marriott International - Westin Mina Seyahi Beach Resort
04.2018 - 10.2018
- Represent and manage guest relations department.
- Welcome VIP guests in order to ensure their expectations are exceeded
- Having all our VIP guests updated pre, post and during their stay about the hotel/ resort
- Ensuring that all the guests are welcomed in a proper way, and all their requests are noted and actioned accordingly
Guest service intern
Aphrodite Hills Resort
04.2017 - 03.2018
- Managing administrative tasks of Guest relations and Reservations departments.
- Answering for external and internal calls and having regular contact with the guests and staff during busy operation times.
Project coordinator
K&H Group
10.2014 - 06.2016
- Managing resources of the project based on controlling.
- Financial planning and strategical accounting.
- Writing memorandum for the project management.
- Financial translation (newsletter of the project).
- Newsletter editing, report writing.
- Administration, ad - hoc tasks.
Camp counselor
CCUSA - Camp
06.2014 - 08.2014
- Working and living with international students as an ambassador for Hungary. Teaching and supporting American children and teens over a three-month period to learn new skills and become more rounded individuals.
Education
Bachelor’s degree - Business administration and management
Budapest University of Technology and Economics
01.2017
English preparatory
Zrinyi Ilona Secondary Grammar School
01.2013
German
Moricz Zsigmond Primary School
01.2008
Skills
- Opera
- OnQ
- Pro Tel
- Microsoft Office
Certification
- IELTS Certificate – British Council General: overall band score 8.0 2025 March
- CHRM - HR Academia Certified Human Resource Manager 2024 May
- CHRP - HR Academia Certified Human Resources Professional 2023 June
BIO
Hungarian (native)
English (business proficient)
German (intermediate B2)
Timeline
Assistant Human Resources Manager
Bin Otaiba Hotels (Corniche Hotel)
12.2022 - 12.2024
Assistant Guest relations manager
Corniche Hotel Abu Dhabi
04.2021 - 09.2021
PA to CEO / Vice President
Bin Otaiba Hotels
10.2019 - Current
Guest relations officer
Corniche Hotel Abu Dhabi
04.2019 - 04.2021
Guest relations agent
Marriott International - Westin Mina Seyahi Beach Resort
04.2018 - 10.2018
Guest service intern
Aphrodite Hills Resort
04.2017 - 03.2018
Project coordinator
K&H Group
10.2014 - 06.2016
Camp counselor
CCUSA - Camp
06.2014 - 08.2014
English preparatory
Zrinyi Ilona Secondary Grammar School
German
Moricz Zsigmond Primary School
Bachelor’s degree - Business administration and management
Budapest University of Technology and Economics
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