Debanhi Felix
San Diego
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Cashier Team Lead
San Diego Zoo
11.2016 - 12.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
Psychology
Universidad Humanitas
Tijuana, Baja California05.2022
Skills
- Cash Handling Expertise
- Business Development
- Revenue Quotas
- Conflict Resolution Techniques
- Production Efficiency
- Positive Learning Environment
- Strategic Planning
- Motivational Leadership
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Shift Supervisor
Starbucks
12.2021 - 09.2023
Cashier Team Lead
San Diego Zoo
11.2016 - 12.2021
Psychology
Universidad Humanitas
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