Debajyoti Biswas

Trade Finance

• Facilitate trade finance transactions, including Letter of Credit, bank guarantees, and documentary collections for domestic and international clients.
• Provide debit/credit advices to the customers for processed bills.
• Scrutinize import/export collection, LC documents in the Finacle system, and dispatch them to the concerned authorities.
• Received training for AML and ATF for trade scrubbing from the Compliance Department.

Corporate/Business Accounts Opening

• Successfully open and manage more than 500 business accounts, both Canada and overseas, contributing to the expansion of the bank's corporate client base.
• Manage and conduct due diligence of the business account process, ensuring compliance with Canada KYC team.
• Streamline business account onboarding process, reducing the average turnaround time through process improvements.

Mortgage Funding

• Processed an average number of 8-10 mortgage applications with a 100% accuracy rate, leading to faster approval and funding.
• Analyze and review financial transactions to identify suspicious activities that may indicate fraud or money laundering.

• Understanding the client's banking needs and providing appropriate solutions. Promote financial literacy through conversations on savings, investing, and responsible borrowing.
• Actively promote banking products like appropriate bank accounts, credit cards, and investment advice, and create the best customer experience possible for the client.
• Collaborate with mobile mortgage advisors and investment specialists to facilitate client meetings, identify financial needs, and provide tailored mortgage and investment solutions aligned with clients' goals.
• Proactively demonstrated lobby leadership in the customer lounge, help and advice area, and in the self-serve areas of the branch, with the goal of delivering an exceptional customer service experience and creating a positive "first impression" by greeting and engaging customers in a range of sales, services, and informational conversations.

• Handled incoming calls, emails, and resolved customer issues.
• Conducted root cause analysis of any particular problem faced by the customer.
• Followed up with customers post-interaction to ensure issue resolution and satisfaction.
• Data entry into the company system of the customers' feedback of the products/services they availed.