JOHANNA TERANA
Abbotsford,Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Expand leadership responsibilities, improves organizational ability to expand corporate goal and help honor long term commitments made to customers, stockholders, employees and the community. Detail-oriented team player with strong organizational skills. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Post Office Clerk
Canada Post
Unit 700 26310 Fraser Hwy Aldergrove BC
05.2024 - Current
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Increased revenue through the promotion of additional postal services to meet customer needs.
- Trained new hires on policies, procedures, and best practices to ensure continued high-quality service delivery within the department.
Reservist
Philippine Navy Reservist
Banate, Iloilo, Philippines
04.2018 - Current
- Adhered to strict protocols and followed orders while conducting operational missions
- Trained personnel to improve performance and attain mission-ready status
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness
Customer Service Account Specialist 2
Teletech Ph
Iloilo, Philippines
03.2021 - 01.2023
- Delivered prompt service to prioritize customer needs
- Educated customers about billing, payment processing and support policies and procedures
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Promoted available products and services to customers during service, account management, and order calls
Customer Service Account Specialist
Iqor Ph
Iloilo, Philippines
08.2019 - 08.2020
- Exhibited high energy and professionalism when dealing with clients and staff
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Researcher
Japan Asian Association & Asian Friendship Society
Osaka, Japan
07.2015 - 08.2020
- Create Sustainable Livelihood project good for the community
- Worked as member of integrated project team in highly collaborative work environment
- Applied theories and methods of life sciences to interpret and perform analyses of experimental results
Technical Support Representative
Transcom Inc.
Iloilo, Philippines
09.2018 - 08.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Managed high levels of call flow and responded to technical support needs
Education
Master of Arts - Leadership Major In Management, Human Resource Management
West Visayas School of Theology
Barotac Nuevo, Iloilo01.2022
Humanities And Social Sciences - Applied Social Sciences And Humanities
Banate National High School
Bularan Banate, Iloilo01.2018
Bachelor of Arts - Leadership Major In Management, Human Resource Management
West Visayas School of Theology
Barotac Nuevo, Iloilo01.2018
Skills
- PUBLIC SPEAKING
- CUSTOMER SERVICE
- CULTURAL AWARENESS
- SUPERVISION AND LEADERSHIP
- PROBLEM RESOLUTION
- FIRST AID/CPR
- FRIENDLY, POSITIVE ATTITUDE
- MULTITASKING ABILITIES
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
References
Jolly Singh
Post Office Manager
Anita Wadhwa
Owner , Silver Star Motel
Rhevy Samontanes
Teletech Supervisor
Timeline
Post Office Clerk
Canada Post
05.2024 - Current
Customer Service Account Specialist 2
Teletech Ph
03.2021 - 01.2023
Customer Service Account Specialist
Iqor Ph
08.2019 - 08.2020
Technical Support Representative
Transcom Inc.
09.2018 - 08.2019
Reservist
Philippine Navy Reservist
04.2018 - Current
Researcher
Japan Asian Association & Asian Friendship Society
07.2015 - 08.2020
Master of Arts - Leadership Major In Management, Human Resource Management
West Visayas School of Theology
Humanities And Social Sciences - Applied Social Sciences And Humanities
Banate National High School
Bachelor of Arts - Leadership Major In Management, Human Resource Management
West Visayas School of Theology