Dean Reinner Cabalino
Grande Prairie,AB
Summary
Dynamic professional with extensive experience of 13+years in overseeing Hotels, Lounge & International Restaurant Chains operations and delivering exceptional guest experiences. Proven track record in efficiently managing staff while upholding the highest standards of service excellence. Recognized for strong leadership and problem-solving skills, effectively coordinating teams and swiftly addressing guest concerns to foster a welcoming environment. Committed to driving operational success through strategic planning and a passion for hospitality.
Overview
14
14
years of professional experience
Work History
Senior Server
Boston Pizza Restaurant
09.2025 - Current
- Supervised daily operations, ensuring efficient service delivery and adherence to quality standards.
- Trained and mentored new staff on service protocols and customer engagement techniques.
- Coordinated with kitchen staff to ensure timely food preparation and order accuracy.
- Resolved customer complaints promptly, resulting in increased satisfaction and repeat business.
- Developed standard operating procedures that streamlined server responsibilities and improved consistency in service delivery.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Housekeeping Supervisor
Plaza Premium Group- AUH Hotel
07.2024 - 08.2025
- Supervised daily housekeeping operations, ensuring cleanliness and hygiene standards met consistently.
- Trained staff in proper cleaning techniques and safety protocols to enhance operational efficiency.
- Coordinated inventory management, tracking supplies, and placing orders to maintain adequate stock levels.
- Conducted regular inspections of guest rooms and public areas to guarantee quality service delivery.
- Developed schedules for housekeeping staff, optimizing resources to meet peak demand periods effectively.
- Implemented training programs focused on customer service skills to improve guest satisfaction ratings.
- Collaborated with management to develop and enforce housekeeping policies and procedures for consistency.
- Resolved guest complaints regarding cleanliness promptly, ensuring swift corrective actions were taken.
VIP Lounge Butler
Zayed International Airport
10.2023 - 07.2024
- Provided tailored, high-quality service to an elite clientele, including royal families, celebrities, high-profile politicians, and leading business figures.
- Maintained Professionalism & Confidentiality: Upheld the highest standards of professionalism, discretion, and confidentiality in every interaction, ensuring a secure and respectful environment for all guests.
- Guest Engagement & Orientation: Warmly greeted all arriving guests and expertly introduced them to the lounge's premium amenities, ensuring they felt welcomed and well-informed.
Designated Trainer
ALSHAYA INTERNATIONAL CO. L.L.C. (BRANCH) – The Cheesecake Factory
09.2014 - 07.2023
- Provided detailed assistance with menu selections, offered recommendations, and took accurate orders while adhering to the server steps of service.
- Developed and implemented training materials for new employees to enhance onboarding experience.
- Facilitated hands-on training sessions to improve team skills and product knowledge.
- Mentored junior trainers, providing guidance on best practices and instructional techniques.
- Streamlined training processes, resulting in improved consistency across all departments.
- Supervised the collection and return of dirty linen, contributing to the restaurant’s high standards of cleanliness.
- Participated in regular communication meetings, briefings, and training sessions conducted by the restaurant, training, and food & beverage managers to maintain up-to-date service standards and operational practices.
Restaurant Captain
KARAM CATERING L.L.C.
02.2012 - 07.2014
- Led dining room operations, ensuring exceptional guest experiences and adherence to service standards.
- Trained team members on menu knowledge and customer service techniques to enhance overall performance.
- Coordinated with kitchen staff to streamline food delivery, improving order accuracy and speed of service.
- Assisted in managing inventory levels, facilitating timely replenishment of supplies to minimize disruptions.
- Developed training materials for new hires, fostering a consistent understanding of policies and procedures.
- Conducted regular quality checks on food presentation and cleanliness standards, maintaining high operational excellence.
- Mentored junior staff in conflict resolution techniques, enhancing team cohesion and guest satisfaction outcomes.
Education
BS - Hospitality Management
University of St. La salle Bacolod City
Bacolod City, Philippines01.2010
Skills
- Multinational company experience
- Customer service expertise
- Calm resilience
- Proficient in conflict resolution
- Demonstrated sales proficiency
- Quality management
- Team management
- Cash handling expertise
- Guest relations
- Team training and development
- Upselling strategies
Awards
CROSS TRAINED AT THE BAKERY, BAR AND HOST DEPARTMENT., EXCELLENT PERFORMANCE CERTIFICATE EXCEPTIONAL TEAMWORK CERTIFICATE 25th of October 2022, EMPLOYEE OF THE MONTH January 2023.
Languages
English
Full Professional
Arabic
Professional Working
Timeline
Senior Server
Boston Pizza Restaurant
09.2025 - Current
Housekeeping Supervisor
Plaza Premium Group- AUH Hotel
07.2024 - 08.2025
VIP Lounge Butler
Zayed International Airport
10.2023 - 07.2024
Designated Trainer
ALSHAYA INTERNATIONAL CO. L.L.C. (BRANCH) – The Cheesecake Factory
09.2014 - 07.2023
Restaurant Captain
KARAM CATERING L.L.C.
02.2012 - 07.2014
BS - Hospitality Management
University of St. La salle Bacolod City