Deanne Beverly Matsalla
West Kelowna,deemat@telus.net
Summary
Dynamic and self-motivated professional with a strong background in crisis intervention and client care at Turning Points Collaborative. Adept at effective communication and team collaboration, I excel in managing challenging behaviors and ensuring patient safety, consistently enhancing client comfort and trust through compassionate support. Committed to continual improvement and excellence in service delivery.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
RSW/HCA
Turning Points Collaborative
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Client Intakes, Care Planning, Collaborating with Community supports and Booking/transporting Appointments
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Care Aide
Sienna Living
12.2022 - 08.2024
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.
- Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
- Assisted nursing staff during medical procedures while maintaining patient privacy and adhering to HIPAA regulations.
RSW
CMHA
08.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Attended many overdoses, critical thinking skills
- Worked with many complex clients with severe mental health diagnosis including psychosis, schizophrenia, drug induced behaviors
Security Guard
Commisionaires
01.2013 - 02.2014
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
No Degree - Care Aide
SIAST
Regina, SK05-2010
Skills
- Client intake
- Care planning
- Crisis intervention
- Documentation accuracy
- Behavior management
- Patient assessment
- Team collaboration
- Cultural sensitivity
- Electronic medical records
- Effective communication
- Time management
- Conflict resolution
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English
Timeline
RSW/HCA
Turning Points Collaborative
08.2024 - Current
Care Aide
Sienna Living
12.2022 - 08.2024
RSW
CMHA
08.2021 - 05.2023
Security Guard
Commisionaires
01.2013 - 02.2014
No Degree - Care Aide
SIAST
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