Deanne Long
St. John's,NL
Summary
Dedicated Community Service Worker with experience supporting diverse populations through outreach, advocacy, and resource coordination. Skilled in building trust, developing community programs, and connecting individuals with essential services. Committed to promoting inclusion, well-being, and positive change within the community.
Overview
11
11
years of professional experience
4028
4028
years of post-secondary education
Work History
Guest Support Lead
Gathering Place
St. John's, NL
09.2024 - Current
- Conducted assessments to identify client needs and develop safety plans.
- Provided counseling and support to individuals and families in crisis situations.
- Collaborated with community resources to facilitate access to services for clients.
- Maintained accurate and confidential case records in compliance with regulations.
- Participated in multidisciplinary team meetings to discuss client progress and strategies.
- Educated clients about available resources and coping strategies for challenges faced.
- Developed individualized service plans with clients to address their identified goals.
- Participated in professional development activities such as seminars, workshops, trainings.
- Provided crisis intervention services for clients experiencing acute distress.
- Conducted regular security checks throughout the facility to prevent disturbances.
- Responded promptly to emergencies, including fights and medical situations.
- Collaborated with staff on maintaining a secure and orderly environment.
- Coordinated team schedules to ensure adequate support coverage.
Child and Youth Worker
Amal Youth and Family Services
St. John's, NL
04.2024 - 09.2024
- Supported children in daily activities and emotional development.
- Assisted in creating a safe and nurturing environment for youth.
- Collaborated with families to address individual needs and concerns.
- Participated in team meetings to develop treatment plans and objectives for clients.
- Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
- Actively participated in continuing education courses related to child and youth work.
- Maintained safety and security at group home.
- Maintained confidentiality through stringent handling of charts and data.
- Documented youths daily activities, behavior, incidents and medication.
- Implemented recreational and educational programs for skill-building.
- Developed individualized care plans based on specific youth requirements.
- Implemented therapeutic interventions to help clients cope with difficult situations.
- Encouraged parental involvement in their children's lives and assisted parents when needed.
Student Assistance- Work Term
Octagon Pond Elementary
St. John's, Newfoundland and Labrador
12.2023 - 02.2024
- Assisted teachers with classroom activities and lessons.
- Collaborated with teachers to create individualized education plans for students.
- Provided crisis intervention support to students facing personal challenges.
- Assisted parents with resources and strategies to support their children emotionally and educationally.
- Facilitated communication between students, parents, and school administration for effective support.
- Provided crisis intervention services during times of emergency or distress.
- Referred students to outside agencies when appropriate.
- Conducted assessments, interviews, and observations of student behavior.
- Developed and implemented intervention plans for students with social-emotional needs.
- Served as an advocate for underrepresented student populations by supporting equitable access to educational opportunities.
- Facilitated classroom guidance lessons on topics such as self-esteem, peer pressure, bullying prevention, decision making, stress management, study skills.
- Established trusting relationship with students and parents to nurture confidence in school counseling process.
Member Services Coordinator
Newfoundland and Labrador Construction Safety Association
Mount Pearl, Newfoundland and Labrador
08.2017 - 04.2019
- Implemented safety protocols in alignment with industry standards.
- Prepared instructional materials for various safety topics and procedures.
- Maintained records of workplace inspections, hazard identification, and incident reports.
- Provided guidance to employees on safe work practices and procedures.
- Maintained filing systems and ensured accurate document management practices.
- Assisted in gathering and organizing COR audit documentation for review processes.
- Supported the coordination of client meetings to discuss COR audit findings and recommendations.
- Reviewed internal and external COR audit controls.
- Provided and maintained safety passports and COR certifications.
- Assisted students with individual supports when taking tests.
Insurance Account Manager
Allcoast Insurance
St. John's, NL
02.2015 - 08.2018
- Managed client accounts and maintained strong relationships with policyholders.
- Analyzed insurance needs and recommended appropriate coverage options to clients.
- Processed policy renewals and ensured timely updates to client information.
- Educated clients about policy terms, conditions, and claims processes effectively.
- Collaborated with underwriters to assess risk evaluations and pricing strategies.
- Investigated cases involving potential fraud or misrepresentation by customers when filing claims.
- Responded promptly to inquiries from regulatory authorities regarding policy changes or other matters pertaining to compliance requirements.
- Maintained records of all transactions related to the purchase and sale of policies.
- Processed incoming deposits and ensured accurate account entries.
Education
Child And Youth Care With Addictions Support
Academy Canada
St. John's, NL 10.2021 - 11.2022
High School Upgrade
St. John's, NLOffice Administration
Academy Canada
St. John's, NL 09.2008 - 06.2009
Prince of Whales Collegiate
St. John's, NLSkills
- Crisis intervention
- Client assessments
- Individualized service plans
- Compliance documentation
- Safety protocols
- Community resource collaboration
- Team collaboration
- Relationship management
- Effective communication
- Emotional intelligence
- Professional development
- Substance abuse awareness
- Behavioral disorders
- De-escalation techniques
- Observation techniques
- Cultural sensitivity
- Continuing education
- Non-violent intervention
- Mental health awareness
- Emergency response
Timeline
Guest Support Lead
Gathering Place
09.2024 - Current
Child and Youth Worker
Amal Youth and Family Services
04.2024 - 09.2024
Student Assistance- Work Term
Octagon Pond Elementary
12.2023 - 02.2024
Child And Youth Care With Addictions Support
Academy Canada
10.2021 - 11.2022
Member Services Coordinator
Newfoundland and Labrador Construction Safety Association
08.2017 - 04.2019
Insurance Account Manager
Allcoast Insurance
02.2015 - 08.2018
Office Administration
Academy Canada
09.2008 - 06.2009
High School Upgrade
Prince of Whales Collegiate