Deanne Dodson
Summary
Administrative Professional with 24 years of comprehensive experience in front and back office health care operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Account Rep/Surgery Counselor
Riverside Eyecare Professionals Inc.
02.2001 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Administrative Assistant
Paratransit Services
06.1999 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Central Valley High School
Lake Shasta, CA06-1993
Skills
- Data entry
- Customer relations
- Computer proficiency
- Documentation
- Microsoft Office Suite
- Microsoft outlook
- Microsoft Excel
- Multi-line phone talent
- Healthcare industry
- Multitasking and organization
- Recordkeeping strengths
- Office equipment proficiency
- Medical billing
- Referral coordination
Certification
- CA Class B Driver's License with GPPV endorsement well as current DL51 medical certificate
- Customer Service Course Certificate
- Collections Course Certificate
Timeline
Lead Account Rep/Surgery Counselor
Riverside Eyecare Professionals Inc.
02.2001 - Current
Administrative Assistant
Paratransit Services
06.1999 - 11.2020
High School Diploma -
Central Valley High School
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