Summary
Overview
Work History
Education
Skills
Training
Affiliations
Certification
References
References
Timeline
Generic

Deanne Akerley

Sussex corner,NB

Summary

Dynamic leader with extensive experience in employee training and budget management at Community Youth Services Inc. Proven expertise in program evaluation and crisis intervention, driving operational efficiency and improving staff performance. Successfully managed group home operations, ensuring compliance and promoting a collaborative environment for staff and clients.

Overview

34
34
years of professional experience
1
1
Certification

Work History

House Supervisor Eden Park Home

Community Youth Services Inc.
Dutch Valley, New Brunswick
01.2002 - Current
  • Supervised daily operations for youth programs and staff at Community Youth Services Inc.
  • Conducted interviews, hired, and oriented new employees to ensure team readiness.
  • Managed employee scheduling and addressed conflicts to maintain workplace harmony.
  • Implemented policies and followed disciplinary protocols to uphold organizational standards.
  • Organized and facilitated team meetings to enhance communication and collaboration.
  • Oversaw workers' compensation claims and return-to-work programs for affected employees.
  • Maintained accurate employee files and documentation for compliance and record-keeping.
  • Developed and presented behavioral and life-skill programs to support client needs.
  • Coordinated schedules and activities to ensure adequate coverage and support for clients.
  • Mentored staff in crisis intervention techniques and effective communication strategies.
  • Conducted regular assessments of program compliance with safety and regulatory standards.
  • Facilitated team meetings to discuss challenges, share insights, and improve service delivery.
  • Implemented training sessions to enhance staff skills in youth engagement practices.
  • Managed incident reports and documentation to maintain accurate records of events.
  • Collaborated with external agencies to enhance resources available for youth services.
  • Directed emergency response and crisis interventions.
  • Investigated and reported accidents, leveraging new knowledge to improve protections for clients and staff.
  • Enforced disease prevention protocols among staff members, clients, and visitors.
  • Participated in client and family planning processes, provided instructions, and addressed questions and concerns.
  • Provided clients with direct care during periods of department short-staffing.
  • Answered questions and addressed concerns from employees promptly through email, phone and in person.
  • Acted as a liaison between management team and frontline staff regarding issues such as policy changes or process improvements.
  • Reviewed incident reports and took appropriate corrective action when necessary.
  • Oversaw daily operations including scheduling shifts, assigning tasks, monitoring workflow .
  • Ensured staff compliance with all regulatory requirements, policies and procedures.
  • Managed daily staffing needs including scheduling shifts, managing call-offs and recruiting additional personnel as needed.

Interim Executive Director

Community Youth Services Inc.
Dutch Valley, New Brunswick
01.2000 - Current
  • Managed all aspects of group home operations during the Executive Director's maternity leave, vacations, and sick leave. Currently, I was asked by the Board of Directors to manage and maintain the home until a permanent Executive Director could be chosen.
  • Evaluated program effectiveness through feedback and data analysis for improvements.
  • Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
  • Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
  • Scheduled staff to ensure adequate coverage and support.
  • Conducted accounting and payroll to maintain financial accuracy.
  • Oversaw budgeting processes to align with organizational goals.
  • Prepared reports for Board of Directors, ensuring transparency and accountability.
  • Interviewed, hired, and oriented new staff to maintain workforce quality.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
  • Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
  • Recommended appropriate staffing techniques to meet demands and manage costs.

Full-time staff

TARA House
Dutch Valley, New Brunswick
01.1992 - 01.2010
  • Care of special needs and behavioral problem children
  • Writing and implementing behavioral and life-skill programs.
  • Socialization of clients
  • General housekeeping duties.
  • Assisted residents with daily living activities and personal care needs.
  • Maintained a clean and safe environment for all residents and staff.
  • Collaborated with team members to develop engaging recreational activities.
  • Provided emotional support and companionship to clients during interactions.
  • Documented client care reports and communicated updates to supervisors.
  • Collaborated with staff teams to achieve work goals and adhere to deadlines.
  • Built and maintained working relationships with peers and upper management.
  • Participated in team meetings, presentations and special events.
  • Trained newly hired employees regarding company policies and operations.
  • Resolved conflicts between staff members in a timely manner while maintaining professionalism.
  • Ensured that employees followed established safety protocols at all times.
  • Assisted with the development and implementation of staff policies and procedures.

Education

Bachelor of Arts - Psychology

University of New Brunswick
Saint John
01.1991

High school diploma - honors

Cambridge Rural High School
Cambridge-Narrows, NB
01.1987

Skills

  • Employee training
  • Policy writing
  • Crisis intervention
  • Budget management
  • Program evaluation

Training

  • CPR and First aid certified
  • Certified Level 1 American Sign Language
  • The Mandt System
  • You’ve Done it Before and Can Do it Again - Charlie Applestein
  • Anxiety and Autism
  • Managing Workplace Bullying
  • Respect in the workplace
  • Principles of Programming
  • PRIDE Training
  • ASIST Suicide Intervention Skills Training
  • Abuse Protocols
  • Crisis Prevention Intervention training
  • Log Writing
  • How to talk so kids will listen
  • STEP training
  • Building Resilience in children and youth - Dr. Michael Unger

Affiliations

  • Exploring our beautiful province
  • Continuous learner
  • Avid reader

Certification

Cpr/First aid

Mandt

Human Service Counsellor

References

Available upon request

References

References available upon request.

Timeline

House Supervisor Eden Park Home

Community Youth Services Inc.
01.2002 - Current

Interim Executive Director

Community Youth Services Inc.
01.2000 - Current

Full-time staff

TARA House
01.1992 - 01.2010

Bachelor of Arts - Psychology

University of New Brunswick

High school diploma - honors

Cambridge Rural High School

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Deanne Akerley