Deanna Thiessen
Red Deer
Summary
Dynamic General Manager with a proven track record at Western Budget Motels, excelling in operations management and team leadership. Expert in financial management and customer service, I drive strategic initiatives that enhance productivity and elevate service standards, ensuring exceptional guest experiences while optimizing operational costs.
Overview
25
25
years of professional experience
Work History
General Manager
WESTERN BUDGET MOTELS
Red Deer
09.2020 - 08.2024
- Oversee 169 rooms, ensuring quality control and management of all facets of the building and accommodations.
- Allocate budget resources, formulate policies, coordinate business operations, and monitor and motivate staff performance.
- Manage operational costs while delivering exceptional customer service and optimizing administrative processes.
- Engage with vendors, recruit and train employees, identify business opportunities, and supervise financial activities.
- Enhance staff productivity, elevate service standards, advocate for sustainability, and achieve strategic business objectives.
Front Office Manager
Red Deer Inn
Red Deer
03.2017 - 09.2020
- Streamlined check-in and check-out processes for guests while efficiently managing reservations.
- Handled daily cash transactions and provided assistance to guests with packages and rate inquiries.
- Executed accounts receivable and payable duties, scheduled staff, and developed training programs for new hires.
Operations Manager
Best Western PLUS Red Deer
Red Deer
12.2006 - 01.2016
- Managed guest check-ins and check-outs while efficiently processing reservations.
- Conducted daily cash transactions and offered assistance to guests regarding packages and rates.
- Performed accounts receivable and payable tasks, coordinated staff schedules, trained employees, and resolved guest complaints.
Manager of Operations
Tim Hortons
Lacombe
07.2005 - 11.2005
- Directed payroll processes, executed bank deposits, supervised staff performance, and ensured excellent customer service.
Guest Services Agent
Black Knight Inn
Red Deer
08.2004 - 03.2005
- Facilitated guest check-ins and check-outs, managed room payments, and coordinated cleaning staff activities.
Guest Services Manager
Service Plus Inns & Suites
Red Deer
01.2000 - 08.2003
- Oversaw staff scheduling and management, payroll processes, bank deposits, accounts receivable and payable tasks, budgeting, and customer service.
Education
Bachelor of Business Administration - Business & Corporate Administration
Athabasca University
Athabasca, Canada12.2019
College Diploma - Hospitality Management
University of Athabasca
Athabasca, Canada08.2007
High School -
Lindsay Thurber Comp
Red Deer, Canada01.1992
Skills
- Multi-line Phone Systems
- Accounts Payable
- Operations Management
- Accounts Receivable
- Operating Systems Management
- Help Desk
- Guest services
- Profit & Loss
- Night Audit
- Team Management
- Accounting
- Process Improvement
- Payroll
- Microsoft Windows
- Office Management
- Human Resources
- Budgeting
- Purchasing
- Recruiting
- General Ledger Accounting
- Inventory Control
- Bookkeeping
- Forecasting
- Strong leadership qualities
- Excellent communication skills
- Highly organized
- Strong work ethic
- Good interpersonal skills
- Meticulous attention to detail
- Proactive nature
- Financial Management
- Quality Assurance
- Sales Strategy
- Safety Management
- Coaching
- Customer Service
- Market Research
- Adaptability
- Teamwork
- Strategic Thinking
- Resource Management
- Decision Making
- Service Orientation
- Negotiation
- Planning
Personal Information
Title: General Manager
Timeline
General Manager
WESTERN BUDGET MOTELS
09.2020 - 08.2024
Front Office Manager
Red Deer Inn
03.2017 - 09.2020
Operations Manager
Best Western PLUS Red Deer
12.2006 - 01.2016
Manager of Operations
Tim Hortons
07.2005 - 11.2005
Guest Services Agent
Black Knight Inn
08.2004 - 03.2005
Guest Services Manager
Service Plus Inns & Suites
01.2000 - 08.2003
Bachelor of Business Administration - Business & Corporate Administration
Athabasca University
College Diploma - Hospitality Management
University of Athabasca
High School -
Lindsay Thurber Comp