Summary
Overview
Work History
Skills
Timeline
Generic

Deanna Taylor

Grand Falls,NB

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

15
15
years of professional experience

Work History

Logistics Coordinator

Westmoreland Transportation
04.2023 - Current
  • Coordinate with Logistics Coordinator and find reloads for Westmoreland trucks
  • Take proactive and strategic steps to optimize freight and transportation costs
  • Making sure accurate skid counts are conveyed to drivers and input into tracking system
  • Keeping in contact with inbound carriers (including Texas freight) and update the ETA tracking for all inbound POs before days end
  • Send Load Confirmations to all carriers (both FTL & LTL) by the end of each day, emphasizing special instructions (Taylor Pick-up's, rates)
  • Set up loads & drops in Famous using Keller Miles to ensure loads are optimally routed
  • Ensuring the correct information is entered in Famous order ("shipments" tab) for Customs purposes
  • Making sure drivers know what needs to be done with each specific load and reload
  • Make arrangements in order to pick up any product we may have purchased (airports/re-loads/cardboards) or rejections that need to be returned
  • Working with the Shipping department to ensure that the loads that are booked will fit on the trailers
  • Assist with Priority & Rejection Lists
  • Entering & verifying freight.

Assistant Manager - Customs Processing

Speedy Transport Group Inc.
11.2020 - 04.2023
  • Develop and maintain professional customer relations by identifying and meeting customer needs
  • Ensure the customs administrative staff works effectively with all stakeholders
  • Keeps the Administrative Manager informed of any customs issues
  • Identifying and resolving customs issues and working to reduce freight delay
  • Ensure employees are following assigned procedures
  • Ensure workflows are done on time to avoid customers experiencing delays
  • Ensure that all bonds are processed in an expedited fashion
  • Processing PAPS and PARS.

Planning/Shipping CSR

Metro Green Logistics
05.2020 - 11.2020
  • Process and input all customer orders including coordination of last minute shipping requests with the traffic department
  • Furnish shipping and tracing information to customer as required
  • Maintain damage goods record and back-order logs
  • Handle returned products in efficient manner and ensure proper credit is given to the customer
  • Maintain a current and accurate procedure book which details the processing requirements of each account
  • Maintain good working relationship with customers by responding to all inquires and complaints concerning work-orders, invoices, shipments, inventory counts etc, in a courteous manner
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding involving and credit charges.

ASSISTANT MANAGER, DOCUMENTATION SPECIALIST

Delmar International
11.2016 - 05.2020
  • Supervising all staff, functionality of operating platform, make sure all updates and processes are brought forward to the team along with development and implementation process
  • Scheduling, ensuring all shifts are covered in advanced and posted
  • Errors, keep tract or errors and complete monthly summary for each issue can be addressed and provide additional training when required
  • Training of all new staff and current staff
  • Work with manager and core team to complete reviews to bring forward excellence above and beyond as well make sure productivity and errors are weighted.

CSR - Customer Service Representative

CARSTAR
07.2012 - 11.2016
  • Responsible as the first point of contact with clients, insurance partners, general office duties including answering multiline phones, collecting payments, sorting and distributing email and posting of invoices
  • Responding to all requests of information/ enquiries quickly
  • Assisting with accounts receivable accounts over 90 days old
  • Scheduling appointments and opening work orders.

CUSTOMER SERVICE SPECIALIST

Discount Car & Truck Rentals
06.2011 - 07.2012
  • Responsible for servicing customers needs, building accounts with large corporate companies, maintaining accounts receivable and payables for the Windsor - Essex - Sarnia district
  • Recording details of all inquires, comments and complaints
  • Turning complaints into opportunities
  • Getting an encouraging feedback from customers on the experience they received.

SALES ASSOCIATE/ VISUAL MERCHANDISER

Bath and Body Works
09.2009 - 06.2011
  • Assisting with customers needs, providing product information along with demonstration
  • Visual sets up as specified and laid out by the company
  • Responsible for overseeing sales segments, opening and closing of the store.

Skills

  • DETAIL ORIENTATED (10 years)
  • MICROSOFT OFFICE (10 years)
  • MS OFFICE (10 years)
  • Document Control
  • Scanning
  • Clinical Documentation
  • Documenting
  • Office Admin
  • Office 365
  • Front Office
  • Decision-Making
  • Scheduling Coordination
  • Warehousing Processes

Timeline

Logistics Coordinator

Westmoreland Transportation
04.2023 - Current

Assistant Manager - Customs Processing

Speedy Transport Group Inc.
11.2020 - 04.2023

Planning/Shipping CSR

Metro Green Logistics
05.2020 - 11.2020

ASSISTANT MANAGER, DOCUMENTATION SPECIALIST

Delmar International
11.2016 - 05.2020

CSR - Customer Service Representative

CARSTAR
07.2012 - 11.2016

CUSTOMER SERVICE SPECIALIST

Discount Car & Truck Rentals
06.2011 - 07.2012

SALES ASSOCIATE/ VISUAL MERCHANDISER

Bath and Body Works
09.2009 - 06.2011

Similar Profiles

CREATE PROFILE
Deanna Taylor