Deanna Taylor
Grand Falls,NB
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
15
15
years of professional experience
Work History
Logistics Coordinator
Westmoreland Transportation
Leamington, ON
04.2023 - Current
- Coordinate with Logistics Coordinator and find reloads for Westmoreland trucks
- Take proactive and strategic steps to optimize freight and transportation costs
- Making sure accurate skid counts are conveyed to drivers and input into tracking system
- Keeping in contact with inbound carriers (including Texas freight) and update the ETA tracking for all inbound POs before days end
- Send Load Confirmations to all carriers (both FTL & LTL) by the end of each day, emphasizing special instructions (Taylor Pick-up's, rates)
- Set up loads & drops in Famous using Keller Miles to ensure loads are optimally routed
- Ensuring the correct information is entered in Famous order ("shipments" tab) for Customs purposes
- Making sure drivers know what needs to be done with each specific load and reload
- Make arrangements in order to pick up any product we may have purchased (airports/re-loads/cardboards) or rejections that need to be returned
- Working with the Shipping department to ensure that the loads that are booked will fit on the trailers
- Assist with Priority & Rejection Lists
- Entering & verifying freight.
Assistant Manager - Customs Processing
Speedy Transport Group Inc.
Windsor, ON
11.2020 - 04.2023
- Develop and maintain professional customer relations by identifying and meeting customer needs
- Ensure the customs administrative staff works effectively with all stakeholders
- Keeps the Administrative Manager informed of any customs issues
- Identifying and resolving customs issues and working to reduce freight delay
- Ensure employees are following assigned procedures
- Ensure workflows are done on time to avoid customers experiencing delays
- Ensure that all bonds are processed in an expedited fashion
- Processing PAPS and PARS.
Planning/Shipping CSR
Metro Green Logistics
Leamington, ON
05.2020 - 11.2020
- Process and input all customer orders including coordination of last minute shipping requests with the traffic department
- Furnish shipping and tracing information to customer as required
- Maintain damage goods record and back-order logs
- Handle returned products in efficient manner and ensure proper credit is given to the customer
- Maintain a current and accurate procedure book which details the processing requirements of each account
- Maintain good working relationship with customers by responding to all inquires and complaints concerning work-orders, invoices, shipments, inventory counts etc, in a courteous manner
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding involving and credit charges.
ASSISTANT MANAGER, DOCUMENTATION SPECIALIST
Delmar International
Windsor, ON
11.2016 - 05.2020
- Supervising all staff, functionality of operating platform, make sure all updates and processes are brought forward to the team along with development and implementation process
- Scheduling, ensuring all shifts are covered in advanced and posted
- Errors, keep tract or errors and complete monthly summary for each issue can be addressed and provide additional training when required
- Training of all new staff and current staff
- Work with manager and core team to complete reviews to bring forward excellence above and beyond as well make sure productivity and errors are weighted.
CSR - Customer Service Representative
CARSTAR
Windsor, ON
07.2012 - 11.2016
- Responsible as the first point of contact with clients, insurance partners, general office duties including answering multiline phones, collecting payments, sorting and distributing email and posting of invoices
- Responding to all requests of information/ enquiries quickly
- Assisting with accounts receivable accounts over 90 days old
- Scheduling appointments and opening work orders.
CUSTOMER SERVICE SPECIALIST
Discount Car & Truck Rentals
Windsor, ON
06.2011 - 07.2012
- Responsible for servicing customers needs, building accounts with large corporate companies, maintaining accounts receivable and payables for the Windsor - Essex - Sarnia district
- Recording details of all inquires, comments and complaints
- Turning complaints into opportunities
- Getting an encouraging feedback from customers on the experience they received.
SALES ASSOCIATE/ VISUAL MERCHANDISER
Bath and Body Works
Windsor, ON
09.2009 - 06.2011
- Assisting with customers needs, providing product information along with demonstration
- Visual sets up as specified and laid out by the company
- Responsible for overseeing sales segments, opening and closing of the store.
Skills
- DETAIL ORIENTATED (10 years)
- MICROSOFT OFFICE (10 years)
- MS OFFICE (10 years)
- Document Control
- Scanning
- Clinical Documentation
- Documenting
- Office Admin
- Office 365
- Front Office
- Decision-Making
- Scheduling Coordination
- Warehousing Processes
Timeline
Logistics Coordinator
Westmoreland Transportation
04.2023 - Current
Assistant Manager - Customs Processing
Speedy Transport Group Inc.
11.2020 - 04.2023
Planning/Shipping CSR
Metro Green Logistics
05.2020 - 11.2020
ASSISTANT MANAGER, DOCUMENTATION SPECIALIST
Delmar International
11.2016 - 05.2020
CSR - Customer Service Representative
CARSTAR
07.2012 - 11.2016
CUSTOMER SERVICE SPECIALIST
Discount Car & Truck Rentals
06.2011 - 07.2012
SALES ASSOCIATE/ VISUAL MERCHANDISER
Bath and Body Works
09.2009 - 06.2011