Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Deanna Sutton

10238 71 Avenue,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Animal Medical Centre North
Grande Prairie, AB
03.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Customer Care Representative

Animal Medical Centre North
Grande Prairie, AB
03.2019 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.

Branch Administrator

Formula Powell
Grande Prairie, AB
09.2001 - 09.2008
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Looked after accounts payable and receivables.
  • Invoicing for rig & equipment moves, product being delivered to rig locations and inventory.
  • Data entry into various programs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained truck binders with updated information, licenses and permits.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Improved client satisfaction with timely and accurate information provision.
  • Processed expense reports, ensuring timely reimbursement for employees.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Provided backup to other departments to step in to assist with various tasks whenever needed or employee was absent.

Education

High School Diploma -

Ridgevalley School
Crooked Creek, AB
06.1990

Skills

  • Customer Relations
  • Decision-Making
  • Multitasking Abilities
  • Task Prioritization
  • Time Management
  • Product and service knowledge
  • Teamwork and Collaboration
  • Computer Skills
  • Problem-Solving
  • Organizational Skills
  • Excellent Communication
  • Attention to Detail

Hobbies

I enjoy spending time with my family, camping, fishing, walks and biking. Other interests of mine include reading, cheering on my son in hockey, spending time with friends and watching movies.

Timeline

Assistant Manager

Animal Medical Centre North
03.2021 - Current

Customer Care Representative

Animal Medical Centre North
03.2019 - 03.2021

Branch Administrator

Formula Powell
09.2001 - 09.2008

High School Diploma -

Ridgevalley School
Deanna Sutton