Deanna Steward
Burnaby,Canada
Summary
Experienced and dedicated Customer Service Representative with over a decade + of success in delivering exceptional service across retail, grocery, financial, and marketing environments. Known for cultivating positive client relationships, resolving customer concerns swiftly, and improving team workflows through delegation and training. Skilled in using CRM & POS tools like Salesforce, managing appointments, leading social promotions, and supervising front-line operations. Bringing a proactive attitude and a leadership mindset to every opportunity, with a focus on results, collaboration, and professional growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CST Savings
09.2022 - Current
- Efficiently manage high volumes of inbound and outbound calls with professionalism.
- Coordinate and confirm client appointments using Salesforce CRM; maintain accurate client records.
- Boosted appointment scheduling efficiency by 20% through follow-up and lead management.
- Collaborate with peers to establish customer service best practices and process improvements.
- Responded to customer requests for products, services, and company information.
Marketing and Promotions Team Member
Sungiven Foods
04.2021 - 09.2022
- Directed Instagram and Facebook promotions, growing online engagement by 50%.
- Planned and executed events that increased foot traffic and brand awareness by 30%.
- Collaborated across departments to align store branding with campaign messaging.
Lead Cashier
Sungiven Foods
04.2020 - 09.2022
- Supervised a team of 8+ cashiers, increasing efficiency and enhancing customer satisfaction.
- Delegated tasks to streamline workflow, reducing wait times by 25%.
- Trained new hires on proper cash handling and customer service protocols.
- Handled complex inquiries with empathy and professionalism, achieving a 95% resolution rate.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Cashier / Postal Services Assistant
Pharmasave
11.2016 - 12.2019
- Provided excellent customer service at retail and post office counters.
- Accurately processed payments and handled cash without discrepancies.
- Sorted and managed inbound and outbound mail; ensured efficient package handling.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Key Holder
Dollar Giant
12.2008 - 10.2015
- Trusted with opening and closing responsibilities, including secure bank deposits.
- Led team training on policies and procedures, improving productivity and morale.
- Managed merchandising and inventory restocking, ensuring product availability.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Adult GED -
North Burnaby Adult Education Centre
06.2010
Skills
- Salesforce CRM
- Appointment management
- POS systems
- Accurate cash handling
- Conflict resolution
- Team leadership
- Merchandising
- Inventory control
- Cold calling
- Professional communication
- Social media marketing
- Promotions
- Customer satisfaction
- Service excellence
- Customer service
- Data entry
- Critical thinking
- Active listening
- Computer proficiency
- Call center experience
Accomplishments
As a dedicated customer service professional, I have consistently demonstrated the ability to resolve complex customer concerns with empathy, efficiency, and professionalism. I take pride in my problem-solving skills, often going beyond standard protocols to find creative, effective solutions that meet both customer and company needs. Through strong communication and active listening, I’ve built lasting relationships with clients and contributed to improved customer retention rates. My commitment to excellence and attention to detail has earned repeated recognition from both customers and management for professionalism and reliability under pressure.
Certification
Serving It Right, British Columbia
Languages
English
Native or Bilingual
Interests
Passionate about literature and creative writing, particularly poetry Enjoy exploring nature, connecting with animals, and appreciating music across genres Committed to lifelong learning and personal growth, with a strong focus on family and meaningful time with my children
Timeline
Customer Service Representative
CST Savings
09.2022 - Current
Marketing and Promotions Team Member
Sungiven Foods
04.2021 - 09.2022
Lead Cashier
Sungiven Foods
04.2020 - 09.2022
Cashier / Postal Services Assistant
Pharmasave
11.2016 - 12.2019
Key Holder
Dollar Giant
12.2008 - 10.2015
Adult GED -
North Burnaby Adult Education Centre
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