Deanna Schultz
Calgary,AB
Summary
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
27
27
years of professional experience
Work History
Assistant Director
RestoraClean Services
08.2023 - Current
- Oversaw the recruitment, hiring, and onboarding process for new employees.
- Managed a team, ensuring optimal performance and adherence to company policies and standards.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed payroll data entry and processing for 20 employees.
- Scheduled and dispatched employees according to job requests in a timely manner.
- Responsible for WCB protocols when required.
Manager & System Analyst
Goldray Glass
01.2005 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Improved system efficiency by analyzing and optimizing software processes.
Sales Associate
Radioshack
10.2002 - 01.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Counted inventory by sections for complete audits.
Cashier
IGA (Sobeys)
10.1998 - 10.2002
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Course Certificate - UX Design
York University
Toronto06-2020
Certificate - Leadership
Awesome Journey
Calgary07-2023
Certificate of Achievement - IT Business Analyst
SAIT
Calgary, AB06-2018
Skills
- Team leadership
- Staff management
- Organizational strategy development
- Data analysis
- Attention to detail
- Strong logistics coordination
- Excellent customer service skills
- Cross-functional teamwork
- Customer relationship management (CRM)
- Shift scheduling
- Business administration
- Proficient with email, outlook, word, excel (Microsoft)
Timeline
Assistant Director
RestoraClean Services
08.2023 - Current
Manager & System Analyst
Goldray Glass
01.2005 - 08.2023
Sales Associate
Radioshack
10.2002 - 01.2005
Cashier
IGA (Sobeys)
10.1998 - 10.2002
Course Certificate - UX Design
York University
Certificate - Leadership
Awesome Journey
Certificate of Achievement - IT Business Analyst
SAIT
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