Deanna Roberts
San Pablo
Summary
Dynamic office manager with a proven track record excelling in customer service and office administration. Enhanced workflow efficiency and maintained financial accuracy while supporting departmental goals. Recognized for exceptional organizational skills and adept at managing sensitive information, ensuring compliance and confidentiality in all operations.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity.
Overview
17
17
years of professional experience
Work History
Office Manager
Stutchman Forensic Laboratory
03.2015 - 10.2023
- Coordinated office operations to enhance workflow efficiency and support laboratory functions.
- Managed customer relationships and ensured compliance with service agreements.
- Assisted in budget tracking by monitoring finances and expenses.
- Coordinated all travel and marketing events.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through administrative assistance such as report generation and review.
- Scheduled and organized meetings, ensuring all necessary materials and resources were available.
- Handled sensitive information with discretion, maintaining confidentiality of evidence, company documents and personnel records.
- Performed all clerical office functions.
Office Associate
Eastern New Mexico University
03.2007 - 10.2010
- Assisted students with completion of government FAFSA forms and completion of required government and university forms.
- Supervisor of all student employees working in in the financial aid office.
- Managed document preparation tasks, ensuring accuracy and completeness of all paperwork.
- Provided administrative support to faculty and staff, enhancing office efficiency and workflow.
Education
BBA - University Studies
Eastern New Mexico University
Portales, NM12-2012
Associate of Science - Psychology
Eastern New Mexico University
Portales, NM12-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Stutchman Forensic Laboratory
03.2015 - 10.2023
Office Associate
Eastern New Mexico University
03.2007 - 10.2010
BBA - University Studies
Eastern New Mexico University
Associate of Science - Psychology
Eastern New Mexico University