Deanna Ramos
Castro Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Business Office Manager
NorCal Orthopedic Surgery Center, LLC
01.2023 - Current
- Manage daily operations of a small outpatient surgery center with 3 OR’s, and a rotating 27 surgeons, Coordinate primary staff and physician schedules and optimum duty coverage
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Credentialing specialist for all new onboarding surgeons, and Anesthesiologist, facilitating of physicians
Patient Access Representative II Float Pool
Stanford Health Care
12.2019 - 12.2022
- Understanding of different health insurances coverage options and related processes and procedures
- Obtain necessary Documents for billing and compliance, Processes necessary admission/registration in multiple departments in the hospital
- Float around to all departments; Emergency Room, Diagnostic Imaging, Surgery Center, Urgent Care, Outpatient Laboratory, and Physical Therapy
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Patient Service Representative/Front desk reception
Cardiovascular Consultants Medical Group/ Stanford Health Care
07.2015 - 01.2019
- Obtain prior authorization for procedures and varies appointments, Urgent hospital admissions
- Facilitated comprehensive Epic Software training for new team members ensuring in proficient workflows
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Medical Records Coordinator/Medical Receptionist/Medical Front & Back Office
Dr. Michael B. Krinsky Orthopedic & Reconstructive Surgery
07.2010 - 01.2014
- Workers compensation coordinator.
- New Patient coordinator.
- Maintained accuracy, completeness, and security for medical records and health information.
- Rooming Patients, History & Physical, Data entry, Back/Front Office.
- Problem solving, clerical assistant to Practice Administrator.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Education
Associate of Arts - Social and Behavioral Sciences
Chabot Community College
Skills
- Deadline management
- Admitting/Registration Authorization specialist
- Administrative support
- Business operations management
- Account Receivables
- Staff training and development
- Disability insurance knowledgeable
- Epic Trainer/User
- Report and document preparation
- Insurance verification
- Credentialing coordinator
- Office management
Timeline
Business Office Manager
NorCal Orthopedic Surgery Center, LLC
01.2023 - Current
Patient Access Representative II Float Pool
Stanford Health Care
12.2019 - 12.2022
Patient Service Representative/Front desk reception
Cardiovascular Consultants Medical Group/ Stanford Health Care
07.2015 - 01.2019
Medical Records Coordinator/Medical Receptionist/Medical Front & Back Office
Dr. Michael B. Krinsky Orthopedic & Reconstructive Surgery
07.2010 - 01.2014
Associate of Arts - Social and Behavioral Sciences
Chabot Community College
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