Deanna Pitman
Etobicoke,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Business Manager
Firemen Movers
03.2022 - Current
- Provided excellent customer service to clients to ensure there needs were met during entire moving process
- Building and maintaining strong relationships with clients to help ensure repeat clients increasing sales by 20%
- Address clients concerns or complaints in timely manner and ensure any issues are dealt with accordingly
- Verifying invoice details before processing payment for moving, storage or any other service required
- Verifying staff time sheets, submitting payroll to ADP, Quick Books
- Ensured all invoices were paid promptly A/P A/R
- Managing office staff and movers
- Arranged all details for clients moving long distance and over seas
- Inside sales, providing clients details about services they may require that is available at additional cost including obtaining storage or packing supplies if needed.
- Health and safety committee
- Planned team building events for office staff and movers.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
Logistic Coordinator
Taurus Craco Machinery Inc
02.2020 - 11.2020
- Arranged for pick ups and deliveries of heavy machine's
- Negotiated rates with carriers
- Prepared purchase orders
- Assisted in Daily administration duties as required such as filing, accounting, customer service, Reception, Mail sorting, bank deposits and expense reports
- Arranged company events
- Booked hotel and Travel accommodations for President and staff.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Dispatch, Logistic Coordinator
Congebec Cold Storage
01.2016 - 01.2019
- Scheduling all appointments for in and outbound freight
- Check refer units to ensure the temperature is at correct level for shipping fresh or frozen produce
- Greeted all guest at front window upon arrival
- Maintain daily spread sheets for numerous accounts and procedures
- Prepared all necessary paperwork for transportation
- Obtain all documents required for inspection with the CFIA
- Ensure any additional charges are accounted for
- Maintain operations by working closely with supervisors to assist in any areas needed when issue arises
- Event planner, (birthdays, Summer BBQ, Christmas party, luncheons, Anniversary)
- Secured Hotels and vehicle for guest from other terminals across Canada
- Ensure that HACCAP documents are correct and procedures are followed by fellow co-workers and any guest that enters the facility.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Used job-related software to draft and finalize written correspondence and documentation.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Inventoried and ordered office supplies to maintain availability of products.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Handled incoming and outgoing shipping and receiving activities.
Education
QC Event Planning - Corporate Events
Corporate Events And Meetings
Ontario CA01.2020
Business Administration Certificate - Business Administration
Toronto School of Business
Toronto, ON01.1999
Skills
- Professional computer skills, including Microsoft office, Various CRM softwear, Quick Books, ADP
- Accounts payables, receivables
- Payroll
- Health and Safety
- Office Management
- Employee Management
- Customer Retention
- Customer Relations
- Customer Relationship Management
- Recruiting and Hiring
- Human Resources Management
- Financial Administration
- CRM Software
- Business Administration
- Employee Scheduling
- Coaching and Mentoring
- Data Confidentiality
- Data Collection
- Issue Resolution
- Negotiation
- Decision-Making
- Team Building and Leadership
Languages
English
Elementary
Timeline
Business Manager
Firemen Movers
03.2022 - Current
Logistic Coordinator
Taurus Craco Machinery Inc
02.2020 - 11.2020
Dispatch, Logistic Coordinator
Congebec Cold Storage
01.2016 - 01.2019
QC Event Planning - Corporate Events
Corporate Events And Meetings
Business Administration Certificate - Business Administration
Toronto School of Business
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