DEANNA OANES
Brampton
Summary
Extremely comfortable in customer-facing roles Consistently recognized for leadership, organization and problem-solving skills Encourages teamwork through communication and accountability
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administration Supervisor
City Of Mississauga
08.2023 - Current
- Responsible for the successful operation of Front Desk and Concessions in Recreation Centres
- Acts as a point person with regard to all customer related inquires or concerns for program registrations, memberships, facility rentals and customer care
- Communicates and responds tactfully and diplomatically to e-mails, telephone and in-person inquiries from staff, public, and external agencies in a timely manner
- Performs customer account updates including managing account members and updating financial information
- Develops strong and positive relationships with a diverse group of clients from different cultures and life experiences, as well as staff and the public
- Responsible for recruiting and hiring staff while ensuring Corporate Policies and Standards are followed
- Maintains, updates, and archives monthly records of completed registrations, memberships, contracts, refunds, payroll, and confidential employee records
- Reconciles daily revenue packages, bank deposits, accounts receivable reports, adjustment reports, and inventory reports to identify and resolve discrepancies
- Orders and maintains supplies/resource materials for Front Office and Concessions
- Ensures proper food storage procedures were followed consistently for compliance with health codes and preservation of product quality
P/T Licensed Server
City of Mississauga
11.2022 - Current
- Successfully provides quality food and beverage service and sales with respect to golf courses, restaurants, concessions, and banquet halls at the Living Arts centre, Civic centre, and Braeben Golf Course
- Follows guidelines and regulations set by Region of Peel with regard to food safety practices
- Follows guidelines and regulations set by AGCO with regard to alcohol practices
- Adheres to all opening and closing policies/procedures including reviewing reports and completing daily revenue packages and balancing of revenue each shift
- Serves breakfast, lunch, and dinner to 50-200 customers per shift in a fast-paced environments
- Maintains extensive knowledge of our wines, cocktail recipes, craft beers and promotions to provide quality recommendations to guests
- Happily fulfills customer orders including hot and cold drinks, seasonal promotions, and rotating food offerings.
Facility Admin, Bar & Concessions Overseer
City of Brampton
01.2013 - 08.2023
- Built personable and professional hospitality teams in both bar and concession settings, ensuing staff were well trained and consistently supported
- Built rapport with restaurant guests and ensured an organic, enjoyable, and memorable experience, while effectively handling customer complaints and special requests
- Skillfully served beer, wine, spirits, non-alcoholic drinks and custom cocktails to 100+ guests per night in our lounge facilities
- Altered bar menu and associated snack menu per season, holiday, and vendor promotions
- Ordered and maintained inventories of products, as well as restocked on regular schedules or after special events to prepare for forecasted needs.
Banquet Supervisor + Restaurant Server
Club Link Corporation, the Country Club
04.2022 - 10.2022
- Provided functional support and guidance to all employees within food and beverage service areas
- Managed set-up, organization and supervision of food service functions for the Banquet facilities
- Maintained extensive knowledge of our wines, cocktail recipes, craft beers and promotions to provide quality recommendations to guests
- Warmly greeted new and returning customers and developed professional relationships that resulted in customer loyalty
- Mastered POS Systems to handle payments and billing meticulously during and after each shift
- Coordinated food, beverage and meeting room set-up requirements as per instructions provided by the event co-ordinator
- Ensured every aspect of event experience is outstanding – set up, lighting, meal service, problem resolution, timing, and cleanliness
- Demonstrated leadership and attention to detail, resulting in promotions within the first two months of the job.
Bartender + Server
Wild Wing Restaurant
01.2016 - 03.2020
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Memorized over 100 popular and obscure menu items in order to give quality recommendations to guests
- Served bar food and alcoholic beverages including wine, craft beer, and custom cocktails at restaurant capacity to patrons daily/nightly.
- Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes, and replenishing fresh ingredients.
- Mastered POS Systems to handle payments meticulously during and after each shift.
- Coordinated with team to maintain a safe environment by regulation alcohol consumption and de-escalating conflict.
Education
Honors Bachelor of Applied Arts in Media Studies (Specialization in Media Business), Diploma in Media + Business Communications -
University of Guelph-Humber
Skills
- Organizational Leadership
- Customer Service Excellence
- Problem-Solving
- Team Collaboration
- Relationship Development
- Attention to Detail
- Strong multitasking
- Clear and effective communication
Certification
- First Aid CPR(C)+AED
- HIGH FIVE – Q2
- AODA Training
- Various POS Systems
- PeopleSoft Financials
- CRM Software (INFOR)
- Smart Serve Certification
- Food Handlers Certification
- Conflict Resolution (REC/PPH)
- Robbery & Counterfeit Prevention
- Emotional Intelligence Course
- Microsoft Office Suite
- Xplor Software
- COVAX/Salesforce Systems + CHR
Timeline
Administration Supervisor
City Of Mississauga
08.2023 - Current
P/T Licensed Server
City of Mississauga
11.2022 - Current
Banquet Supervisor + Restaurant Server
Club Link Corporation, the Country Club
04.2022 - 10.2022
Bartender + Server
Wild Wing Restaurant
01.2016 - 03.2020
Facility Admin, Bar & Concessions Overseer
City of Brampton
01.2013 - 08.2023
Honors Bachelor of Applied Arts in Media Studies (Specialization in Media Business), Diploma in Media + Business Communications -
University of Guelph-Humber
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